Salesforce

Salesforce एक क्लाउड-आधारित सॉफ़्टवेयर कंपनी है, जिसका मुख्य केंद्र ग्राहक संबंध प्रबंधन प्लेटफ़ॉर्म है। यह एकीकृत और कृत्रिम बुद्धिमत्ता-संचालित प्रणाली के माध्यम से कंपनी के डेटा और टीमों को एक साथ लाता है। इसके उत्पाद बिक्री, ग्राहक सेवा और मार्केटिंग से जुड़े कार्यप्रवाहों में सहायता करते हैं और छोटे तथा मध्यम उद्यमों से लेकर बड़े संगठनों तक विभिन्न प्रकार के व्यवसायों के लिए समाधान प्रदान करते हैं। Salesforce उद्योग-विशिष्ट टूल, Trailhead सीखने के संसाधन और AppExchange ऐप भी उपलब्ध कराता है, जो इसके CRM प्लेटफ़ॉर्म की क्षमताओं का विस्तार करते हैं।

कंपनी की नौकरियाँ

Customer Success Manager, Salesforce Marketing Cloud

Guide Salesforce Marketing Cloud customers in getting more value from the platform. Advise retail and consumer goods clients on adoption, strategy, incident response, and growth.

2 सप्ताह पहले

$1,23,100 – $1,86,300 / वर्ष

हाइब्रिड पूर्णकालिक मध्य स्तर वरिष्ठ आवश्यक भाषा: अंग्रेज़ी ग्राहक सफलता ग्राहक सफलता प्रबंधक

क्लाउड

विवरण

Own customer accountability for Signature deliverables, experience, renewals, and expansion.
Coordinate customer-entitled deliverables across the Signature lifecycle.
Address customer needs and deliver value through the Signature offer.
Align business and technical stakeholders around the Signature offer.
Build and maintain executive relationships across customer IT and business leadership.
Advise customers by understanding their business models and applying proven solutions.
Advance innovation and partnership commitments that address customer challenges.
Strengthen customer engagement and identify obstacles to success.
Create strategic success plans with experienced team members as needed.
Lead communication during major incidents, including checkout failures and email deliverability drops.
Review feature usage quarterly to encourage adoption of tools such as Journey Builder.
Find underused entitlements and match platform capabilities to customer priorities.
Use AI agents to summarize meetings, collect QBR data, and perform initial health monitoring.
Apply prompt engineering to retrieve customer data and draft success plans.
Track AI-generated sentiment and intent signals to spot emerging customer concerns.
Monitor platform health, trends, stability, performance, and feature updates.
Recommend releases tailored to customer needs.
Partner with Sales, Engineering, and Product Management on customer outcomes and revenue opportunities.
Plan client engagements and communicate proactively with collaborators, keeping customer goals in focus.

आवश्यकताएँ

Bring at least four years of industry experience in customer success, SaaS platforms, and marketing operations.
Have three to four years of experience supporting customers or using Marketing Cloud or comparable marketing tools.
Facilitate discussions, address objections, and translate business goals into product experiences.
Bring relevant expertise in an industry-related functional area.
Explain technical issues to varied audiences and translate technical concepts into business terms.
Have experience with Marketing Cloud or similar marketing tools.
Marketing Cloud certifications or Commerce Cloud training credentials are preferred, but not required.
Salesforce certifications are a plus, including AI Associate, Administrator, Advanced Administrator, Platform App Builder, or Data 360 Specialist.
Marketing Cloud Email Specialist and Engagement Foundations certifications are preferred.
Salesforce Platform Administrator certification is preferred.
Agentblazer Champion status or higher is preferred.

लाभ

Time-off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k) plan
Employee stock purchase program
Incentive compensation may be available
Equity may be available
Flexible office arrangement

संबंधित नौकरियाँ

201 – 500 कर्मचारी

लॉजिस्टिक्स विनिर्माण स्वास्थ्य सेवा

$75,000 – $95,000 / वर्ष

Manage account health, renewals, and growth for SQA Services’ regulated supply chain quality clients. Coordinate technical service delivery across enterprise accounts.

खोलें

501 – 1,000 कर्मचारी

$70,000 – $90,000 / वर्ष

हाइब्रिड पूर्णकालिक जूनियर मध्य स्तर आवश्यक भाषा: अंग्रेज़ी ग्राहक सफलता ग्राहक सफलता प्रबंधक

Support national account sales and client relationships in asset management, with responsibility growing toward direct client engagement. Hybrid position based in Chicago or Boston, partnering with teams across the business.

खोलें

परामर्श लॉजिस्टिक्स विनिर्माण

संयुक्त राज्य

$1,19,600 – $1,99,400 / वर्ष

हाइब्रिड पूर्णकालिक वरिष्ठ आवश्यक भाषा: अंग्रेज़ी ग्राहक सफलता ग्राहक सफलता प्रबंधक

Lead GE Vernova Gas Power customer relationships, contracts, outage services, and portfolio growth. Coordinate field, parts, repair, commercial, and digital solutions.

खोलें

51 – 200 कर्मचारी

SaaS उद्यम कृत्रिम बुद्धिमत्ता

संयुक्त राज्य

$1,20,000 – $1,80,000 / वर्ष

Help HappyRobot’s enterprise customers launch and grow autonomous AI workforces. Lead adoption, renewals, and workflow expansion across logistics and other operations.

खोलें

H1B वीज़ा प्रायोजक SaaS परामर्श विपणन

संयुक्त राज्य

वर्जीनिया

वॉशिंगटन

$1,47,400 – $2,02,600 / वर्ष

SOAP क्लाउड

Guide public-sector customers through the move from legacy marketing platforms to Salesforce Marketing Cloud Next and Data Cloud. Advise stakeholders on adoption, migration, technical health, and customer value.

खोलें

Customer Success Manager, Salesforce Marketing Cloud

Guide Salesforce Marketing Cloud customers in getting more value from the platform. Advise retail and consumer goods clients on adoption, strategy, incident response, and growth.

विवरण

आवश्यकताएँ

लाभ

संबंधित नौकरियाँ

Client Success Manager II

Harbor Client Engagement Associate, Asset Management (Hybrid)

Senior Customer Satisfaction Leader, Gas Power

Customer Success Manager, Enterprise

Customer Success Manager, Marketing Cloud Next