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Vakances uzņēmumā

Customer Success Manager, Salesforce Marketing Cloud

Guide Salesforce Marketing Cloud customers in getting more value from the platform. Advise retail and consumer goods clients on adoption, strategy, incident response, and growth.

USAmerikas Savienotās ValstisILIlinoisaTXTeksasaWAVašingtona
123 100 $ – 186 300 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
Mākonis

Apraksts

  • Own customer accountability for Signature deliverables, experience, renewals, and expansion.
  • Coordinate customer-entitled deliverables across the Signature lifecycle.
  • Address customer needs and deliver value through the Signature offer.
  • Align business and technical stakeholders around the Signature offer.
  • Build and maintain executive relationships across customer IT and business leadership.
  • Advise customers by understanding their business models and applying proven solutions.
  • Advance innovation and partnership commitments that address customer challenges.
  • Strengthen customer engagement and identify obstacles to success.
  • Create strategic success plans with experienced team members as needed.
  • Lead communication during major incidents, including checkout failures and email deliverability drops.
  • Review feature usage quarterly to encourage adoption of tools such as Journey Builder.
  • Find underused entitlements and match platform capabilities to customer priorities.
  • Use AI agents to summarize meetings, collect QBR data, and perform initial health monitoring.
  • Apply prompt engineering to retrieve customer data and draft success plans.
  • Track AI-generated sentiment and intent signals to spot emerging customer concerns.
  • Monitor platform health, trends, stability, performance, and feature updates.
  • Recommend releases tailored to customer needs.
  • Partner with Sales, Engineering, and Product Management on customer outcomes and revenue opportunities.
  • Plan client engagements and communicate proactively with collaborators, keeping customer goals in focus.

Prasības

  • Bring at least four years of industry experience in customer success, SaaS platforms, and marketing operations.
  • Have three to four years of experience supporting customers or using Marketing Cloud or comparable marketing tools.
  • Facilitate discussions, address objections, and translate business goals into product experiences.
  • Bring relevant expertise in an industry-related functional area.
  • Explain technical issues to varied audiences and translate technical concepts into business terms.
  • Have experience with Marketing Cloud or similar marketing tools.
  • Marketing Cloud certifications or Commerce Cloud training credentials are preferred, but not required.
  • Salesforce certifications are a plus, including AI Associate, Administrator, Advanced Administrator, Platform App Builder, or Data 360 Specialist.
  • Marketing Cloud Email Specialist and Engagement Foundations certifications are preferred.
  • Salesforce Platform Administrator certification is preferred.
  • Agentblazer Champion status or higher is preferred.

Priekšrocības

  • Time-off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Employee stock purchase program
  • Incentive compensation may be available
  • Equity may be available
  • Flexible office arrangement

Saistītās vakances

SQA Services, Inc.

Client Success Manager II

SQA Services, Inc.
201 – 500 Darbinieki
LoģistikaRažošanaVeselības aprūpe
USAmerikas Savienotās ValstisALAlabamaAZArizonaCAKalifornijaFLFloridaTXTeksasaWAVašingtona
75 000 $ – 95 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Manage account health, renewals, and growth for SQA Services’ regulated supply chain quality clients. Coordinate technical service delivery across enterprise accounts.

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Harbor

Harbor Client Engagement Associate, Asset Management (Hybrid)

Harbor
501 – 1000 Darbinieki
Juridiskie pakalpojumiKonsultācijasMārketings
USAmerikas Savienotās ValstisILIlinoisaMAMasačūsetsa
70 000 $ – 90 000 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Support national account sales and client relationships in asset management, with responsibility growing toward direct client engagement. Hybrid position based in Chicago or Boston, partnering with teams across the business.

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Salesforce

Customer Success Manager, Marketing Cloud Next

Salesforce
H1B vīzas sponsorsKonsultācijasMārketingsSaaS
USAmerikas Savienotās ValstisVAVirdžīnijaWAVašingtona
147 400 $ – 202 600 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
MākonisSOAP

Guide public-sector customers through the move from legacy marketing platforms to Salesforce Marketing Cloud Next and Data Cloud. Advise stakeholders on adoption, migration, technical health, and customer value.

Atvērt