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Google
Google
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
Google este o companie globală de tehnologie ale cărei produse și servicii acoperă căutarea pe internet, publicitatea digitală, cloud computingul, instrumentele de productivitate și aplicațiile pentru consumatori. Portofoliul său include Gmail, Google Workspace, Google Maps, YouTube și Android, iar echipele sale cercetează și dezvoltă, de asemenea, sisteme de inteligență artificială și învățare automată care susțin produsele și serviciile cloud. Persoanele aflate în căutarea unui loc de muncă pot explora oportunități în software, cloud, publicitate, cercetare și alte funcții axate pe tehnologie.
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Locurile de muncă ale companiei

Senior Customer Advocate, Google Business Profile

Support Google Business Profile users through phone, chat, and email at the Google Operations Center. Resolve and escalate cases while meeting customer service performance targets.

USStatele Unite ale AmericiiHibridNormă întreagăSeniorLimbă Obligatorie: englezăAvocatul clientuluiSuccesul clienților

Descriere

  • Support customers by phone and chat, following established processes and procedures.
  • Deliver timely, effective service and escalate customer issues when appropriate.
  • Work independently using departmental resources, policies, and procedures.
  • Help build a supportive team environment and assist colleagues with challenging customer contacts.
  • Meet performance standards for quality, productivity, first-contact resolution, and attendance.
  • Use logical reasoning and data patterns to identify solutions.
  • Coordinate with other departments and teams to address customer questions and issues.
  • Respond to customer questions and resolve issues by phone, chat, and email.

Cerințe

  • High school diploma or equivalent practical experience.
  • Strong written and spoken communication, with close attention to detail.
  • Problem-solving and multitasking ability, with flexibility to adapt to business processes.
  • At least two years of customer service work experience.
  • At least one year of contact center experience.
  • Knowledge of or experience with Google Business Profile (GBP).
  • Experience in a fast-paced customer service or support environment.
  • College education, an advanced degree, or equivalent practical experience.

Beneficii

  • Competitive pay.
  • Comprehensive medical, dental, and vision coverage.
  • Gender-neutral bonding leave for new parents.
  • 24–26 weeks of maternity leave for birth parents.
  • Generous minimum life, accident, and disability insurance coverage.
  • Free meals and snacks for employees working onsite.
  • Onsite activities and experiences for employees working onsite.

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