Google
Google
„Google“ yra pasaulinė technologijų įmonė, kurios produktai ir paslaugos apima interneto paiešką, skaitmeninę reklamą, debesų kompiuteriją, produktyvumo įrankius ir vartotojams skirtas programas. Jos produktų portfelį sudaro „Gmail“, „Google Workspace“, „Maps“, „YouTube“ ir „Android“, o įmonės komandos taip pat tiria ir kuria dirbtinio intelekto bei mašininio mokymosi sistemas, padedančias teikti produktus ir debesijos paslaugas. Darbo ieškantys žmonės gali susipažinti su galimybėmis programinės įrangos, debesijos, reklamos, mokslinių tyrimų ir kitose su technologijomis susijusiose srityse.

Senior Customer Advocate, Google Business Profile

Support Google Business Profile users through phone, chat, and email at the Google Operations Center. Resolve and escalate cases while meeting customer service performance targets.

Aprašymas

  • Support customers by phone and chat, following established processes and procedures.
  • Deliver timely, effective service and escalate customer issues when appropriate.
  • Work independently using departmental resources, policies, and procedures.
  • Help build a supportive team environment and assist colleagues with challenging customer contacts.
  • Meet performance standards for quality, productivity, first-contact resolution, and attendance.
  • Use logical reasoning and data patterns to identify solutions.
  • Coordinate with other departments and teams to address customer questions and issues.
  • Respond to customer questions and resolve issues by phone, chat, and email.

Reikalavimai

  • High school diploma or equivalent practical experience.
  • Strong written and spoken communication, with close attention to detail.
  • Problem-solving and multitasking ability, with flexibility to adapt to business processes.
  • At least two years of customer service work experience.
  • At least one year of contact center experience.
  • Knowledge of or experience with Google Business Profile (GBP).
  • Experience in a fast-paced customer service or support environment.
  • College education, an advanced degree, or equivalent practical experience.

Privalumai

  • Competitive pay.
  • Comprehensive medical, dental, and vision coverage.
  • Gender-neutral bonding leave for new parents.
  • 24–26 weeks of maternity leave for birth parents.
  • Generous minimum life, accident, and disability insurance coverage.
  • Free meals and snacks for employees working onsite.
  • Onsite activities and experiences for employees working onsite.

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