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SPS Commerce
SPS Commerce
1 001 – 5 000 Darbuotojai
KonsultavimasLogistikaSaaS
SPS Commerce teikia SaaS sprendimus mažmeninės prekybos tiekimo grandinių bendradarbiavimui ir automatizavimui. Jos išmanusis tinklas jungia mažmenininkus, prekių ženklus, gamintojus, platintojus ir logistikos paslaugų teikėjus naudodamas debesijos EDI ir B2B duomenų ryšį, API, užsakymų ir vykdymo koordinavimą, analitiką bei į SPS MAX integruotą dirbtinį intelektą. Platforma padeda prekybos partneriams keistis duomenimis, valdyti atitiktį, supaprastinti įdiegimą, automatizuoti veiklos procesus ir pagerinti matomumą mažmeninės prekybos tiekimo grandinėse.
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Senior Enterprise Customer Success Manager – Toronto Hybrid

Lead enterprise adoption, retention, and growth for SPS Commerce’s cloud-based retail supply chain platform. This hybrid role is listed for Toronto, Minneapolis, or Rogers, Arkansas.

USJungtinės ValstijosMNMinesotaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Support customers throughout their journey to deliver a strong experience.
  • Align customer success plans with each customer’s strategic goals.
  • Lead post-sale work and establish repeatable processes that demonstrate value.
  • Use SPS Commerce products to increase customer adoption and success.
  • Strengthen customer relationships and help customers make effective use of SPS Commerce resources.
  • Learn each customer’s business model and act as a trusted adviser.
  • Develop plans with success factors, measures, targets, and recommendations.
  • Provide the revenue recovery service effectively and efficiently.
  • Track account health and project progress, and increase adoption among accounts with low usage.
  • Grow contract value by broadening scopes and cross-selling retailers or services.
  • Forecast expansion revenue and renewals, and report progress to leadership.
  • Build ties with finance, operations, and supply chain leaders to encourage adoption of new services.

Reikalavimai

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional business experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and senior vice president executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer challenges.
  • Ability to work in a fast-moving environment.
  • Strong listening skills and the ability to respond quickly to changing priorities.
  • Experience leading initiatives across an organization is preferred.

Privalumai

  • A comprehensive benefits package supports employee health, well-being, and financial security.
  • Benefits vary by country and follow local laws and market practices.

Susiję darbai

FIXD Automotive, Inc.

Client Success Manager

FIXD Automotive, Inc.
11 – 50 Darbuotojai
Automobilių pramonėKonsultavimasLogistika
USJungtinės Valstijos
80 000 $ – 100 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Guide dealership customers through onboarding and ongoing support for FIXD’s AppraisalPRO platform. Grow accounts, resolve technical issues, and share customer insights to improve the product.

Atidaryti
Constant Contact

Digital Customer Success Specialist

Constant Contact
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasRinkodaraSaaS
USJungtinės Valstijos
67 840 $ – 75 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Builds Pendo guides and in-product messaging for Constant Contact’s online business tools. Connects customer success strategy with product design and technical data systems.

Atidaryti