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justt
justt
201 – 500 Angajați
CălătoriiConsultanțăLogistică
justt dezvoltă software bazat pe inteligență artificială pentru reducerea chargeback-urilor în cazul comercianților online. Platforma ajută companiile să gestioneze disputele de plată prin automatizarea colectării dovezilor și pregătirea unor răspunsuri adaptate fiecărui caz, conectându-se totodată la furnizorii de servicii de plată pentru a se integra în fluxurile de plată existente. Strategiile sale deservesc comercianți din domenii precum comerțul electronic, criptomonedele, turismul și jocurile.
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Enterprise Customer Success Manager

Manage strategic enterprise accounts for Justt’s AI-powered chargeback platform, using payment data and customer feedback to guide account strategy. Drive customer adoption, retention, and growth while working across product, sales, and marketing teams.

USStatele Unite ale AmericiiNYNew York
180.000 $ – 200.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage strategic enterprise customer accounts across commercial, technical, support, and product needs.
  • Turn performance data and customer feedback into actionable payment insights.
  • Find and execute account expansion opportunities to meet growth targets.
  • Build account plans and retention strategies to meet customer retention goals.
  • Lead business reviews and engage senior leaders to strengthen stakeholder relationships.
  • Guide customers through new feature releases to support successful adoption.
  • Share customer feedback with Product and R&D to help shape roadmap priorities.
  • Train and enable customers to help them realize value from the platform.
  • Work with Sales, Product, and Marketing to grow Justt’s regional presence.

Cerințe

  • At least five years of experience as a Customer Success Manager overseeing enterprise accounts.
  • A proven record of project management and cross-functional collaboration.
  • Strong analytical skills, including the ability to interpret data and turn it into practical insights and actions.
  • A track record of building and growing long-term customer relationships focused on delivering value.
  • Ability to work effectively in a fast-paced, changing environment.
  • Willingness to travel several times per year.
  • Payments industry experience is an advantage.

Beneficii

  • Health, dental, and vision insurance.
  • Equity or stock options.
  • Generous paid time off and company holidays.
  • Parental leave.
  • Company-wide closure on the final day of each quarter.
  • Company-wide events.

Locuri de muncă similare

S&P Global

Senior Customer Success Manager, S&P Global Market Intelligence

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Sponsor pentru viza de lucrător calificatConsultanțăLogisticăMarketing
USStatele Unite ale AmericiiCOColoradoNYNew York
70.817 $ – 90.732 $ / an
HibridNormă întreagăSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Grow adoption and retention of S&P Global Market Intelligence data and research products through client engagement, training, and feedback. Coordinate customer outreach and CRM campaigns to strengthen product usage and inform renewals.

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