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S&P Global
S&P Global
Sponsor pentru viza de lucrător calificatConsultanțăLogisticăMarketing

S&P Global oferă informații despre piețe, ratinguri de credit, analize și indici de referință pentru companii, investitori, guverne și alte organizații din întreaga lume. Serviciile sale acoperă domenii precum finanțele, materiile prime, mobilitatea, sustenabilitatea, tranzițiile energetice și inteligența artificială, ajutând clienții să interpreteze evoluțiile pieței, să evalueze riscul de credit și să ia decizii informate.

Compania furnizează aceste informații prin divizii precum S&P Global Market Intelligence, S&P Global Ratings și S&P Dow Jones Indices. Produsele sale bazate pe date sprijină cercetarea, analiza riscurilor, evaluarea comparativă și planificarea strategică pe piețe globale complexe.

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Senior Customer Success Manager, S&P Global Market Intelligence

Grow adoption and retention of S&P Global Market Intelligence data and research products through client engagement, training, and feedback. Coordinate customer outreach and CRM campaigns to strengthen product usage and inform renewals.

USStatele Unite ale AmericiiCOColoradoNYNew York
70.817 $ – 90.732 $ / an
HibridNormă întreagăSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Coordinate customer engagement with Marketing, Product, Account Management, and Sales teams.
  • Build relationships with power users and key client stakeholders.
  • Develop expertise in specific industry verticals or customer segments.
  • Recommend solutions tailored to client objectives and market trends.
  • Train customers virtually and in person, adapting sessions to their roles and workflows.
  • Build product and service knowledge in Data & Research and share effective practices with the team.
  • Increase product adoption and usage through campaigns, webinars, and individual client engagement.
  • Review and maintain customer profiles in Salesforce.
  • Coordinate outreach and specialization with other Customer Success Managers.
  • Track product usage and prepare account profiles to support renewals and identify potential upsell opportunities.
  • Summarize client feedback and direct enhancement requests to product stakeholders.
  • Share customer insights and market trends to inform product roadmaps.
  • Improve digital customer engagement using webinars, digital channels, automation, and data insights.
  • Plan, track, and optimize client interactions and campaigns in Salesforce and platforms such as ChurnZero.

Cerințe

  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Three to five years of work experience.
  • A positive, proactive approach and ability to work effectively with a team.
  • Strong listening skills and clear, concise communication of ideas and complex information.
  • Demonstrated ability to maintain relationships with senior client stakeholders and sustain high customer satisfaction.
  • Ability to organize, multitask, and prioritize in a fast-paced setting.
  • Experience in consultative sales or a client-facing role, such as inside sales, prospecting, sales support, or customer support.
  • Experience handling challenging situations.
  • Three to five years of experience in financial services and/or sales or account management.
  • A bachelor's degree in Finance, Economics, or a related field is preferred.
  • Familiarity with CRM tools such as Salesforce, ChurnZero, or SalesLoft is an advantage.
  • Familiarity with data analytics tools such as Power BI is an advantage.
  • Familiarity with research platforms is an advantage.
  • Must have an indefinite right to work in the United States.
  • External candidates who reach the final interview stage must attend at least one in-person interview.

Beneficii

  • Eligibility for an annual incentive bonus.
  • Health care coverage.
  • Generous paid time off.
  • Ongoing learning and career development resources.
  • Competitive compensation.
  • Retirement planning support.
  • Continuing education program.
  • Company-matched student loan contributions.
  • Financial wellness programs.
  • Family benefits and perks.
  • Retail discounts.
  • Referral incentive awards.

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