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S&P Global
S&P Global
Kvalificēta darbinieka vīzas sponsorsKonsultācijasLoģistikaMārketings

S&P Global visā pasaulē nodrošina uzņēmumus, investorus, valdības un citas organizācijas ar tirgus informāciju, kredītreitingiem, analītiku un etalonindeksiem. Tās pakalpojumi aptver finanses, izejvielas, mobilitāti, ilgtspēju, enerģētikas pāreju un mākslīgo intelektu, palīdzot klientiem izprast tirgus attīstību, novērtēt kredītrisku un pieņemt pārdomātus lēmumus.

Uzņēmums šīs atziņas nodrošina, tostarp ar S&P Global Market Intelligence, S&P Global Ratings un S&P Dow Jones Indices starpniecību. Tā datu vadītie produkti atbalsta izpēti, riska analīzi, salīdzinošo novērtēšanu un stratēģisko plānošanu sarežģītos globālajos tirgos.

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Vakances uzņēmumā

Senior Customer Success Manager, S&P Global Market Intelligence

Grow adoption and retention of S&P Global Market Intelligence data and research products through client engagement, training, and feedback. Coordinate customer outreach and CRM campaigns to strengthen product usage and inform renewals.

USAmerikas Savienotās ValstisCOKolorādoNYŅujorka
70 817 $ – 90 732 $ / gads
HibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Coordinate customer engagement with Marketing, Product, Account Management, and Sales teams.
  • Build relationships with power users and key client stakeholders.
  • Develop expertise in specific industry verticals or customer segments.
  • Recommend solutions tailored to client objectives and market trends.
  • Train customers virtually and in person, adapting sessions to their roles and workflows.
  • Build product and service knowledge in Data & Research and share effective practices with the team.
  • Increase product adoption and usage through campaigns, webinars, and individual client engagement.
  • Review and maintain customer profiles in Salesforce.
  • Coordinate outreach and specialization with other Customer Success Managers.
  • Track product usage and prepare account profiles to support renewals and identify potential upsell opportunities.
  • Summarize client feedback and direct enhancement requests to product stakeholders.
  • Share customer insights and market trends to inform product roadmaps.
  • Improve digital customer engagement using webinars, digital channels, automation, and data insights.
  • Plan, track, and optimize client interactions and campaigns in Salesforce and platforms such as ChurnZero.

Prasības

  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Three to five years of work experience.
  • A positive, proactive approach and ability to work effectively with a team.
  • Strong listening skills and clear, concise communication of ideas and complex information.
  • Demonstrated ability to maintain relationships with senior client stakeholders and sustain high customer satisfaction.
  • Ability to organize, multitask, and prioritize in a fast-paced setting.
  • Experience in consultative sales or a client-facing role, such as inside sales, prospecting, sales support, or customer support.
  • Experience handling challenging situations.
  • Three to five years of experience in financial services and/or sales or account management.
  • A bachelor's degree in Finance, Economics, or a related field is preferred.
  • Familiarity with CRM tools such as Salesforce, ChurnZero, or SalesLoft is an advantage.
  • Familiarity with data analytics tools such as Power BI is an advantage.
  • Familiarity with research platforms is an advantage.
  • Must have an indefinite right to work in the United States.
  • External candidates who reach the final interview stage must attend at least one in-person interview.

Priekšrocības

  • Eligibility for an annual incentive bonus.
  • Health care coverage.
  • Generous paid time off.
  • Ongoing learning and career development resources.
  • Competitive compensation.
  • Retirement planning support.
  • Continuing education program.
  • Company-matched student loan contributions.
  • Financial wellness programs.
  • Family benefits and perks.
  • Retail discounts.
  • Referral incentive awards.

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