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Harvey
Harvey
11 – 50 Employees
H1B Visa SponsorArtificial IntelligenceEnterpriseLegal
Harvey develops professional-grade artificial intelligence software for law firms, professional services organizations, and Fortune 500 companies. Its platform combines domain-specific AI tools with natural-language workflows, helping users conduct research across legal, regulatory, and tax topics, analyze documents in secure project workspaces, and delegate complex tasks to customized assistants. Built for enterprise use, Harvey is designed to support more efficient professional workflows while allowing lawyers and other specialists to focus on strategic and advisory work.
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Portuguese-Speaking Mid-Market Customer Success Manager

Help law firms and in-house legal teams adopt Harvey’s AI platform. Manage more than 40 clients while developing scalable customer success processes.

USUnited StatesCACaliforniaILIllinoisMAMassachusettsNYNew YorkTXTexasHybridFull-timeMiddleSeniorEnglish RequiredPortuguese RequiredCustomer SuccessCustomer Success Manager

Description

  • Guide clients as they adopt Harvey and shape how law firms and in-house legal teams work.
  • Integrate Harvey into client workflows to support adoption and effective use of its AI solutions.
  • Promote large language models and help users make Harvey part of their daily work.
  • Act as the primary contact for more than 40 mid-market clients, using a structured, consultative approach.
  • Develop documentation, playbooks, self-service resources, email sequences, and automation.
  • Use adoption data, benchmarks, and other metrics to improve client satisfaction and return on investment.
  • Build engagement among users and stakeholders and cultivate advocates for Harvey.
  • Track customer health through analytics and feedback to support renewals and account growth.
  • Share client insights with internal teams to inform ongoing product and service improvements.

Requirements

  • Professional working proficiency in Portuguese.
  • Spanish is preferred.
  • Experience in a law firm or SaaS organization.
  • Direct experience managing a high volume of client cases or customers.
  • Strong communication and strategic planning skills.
  • Ability to influence stakeholders at different levels.
  • Ability to prioritize competing tasks and demanding customers.
  • Salesforce and Catalyst experience is preferred, but not required.
  • Must be based near the listed office or willing to relocate and work in person three days per week.

Benefits

  • Eligible for an equity plan.
  • Comprehensive health coverage.
  • Dental coverage.
  • Vision coverage.
  • Retirement benefits with a 401(k) match of up to 4%.
  • Flexible paid time off.
  • Collaborative environment that supports growth, learning, and development.
  • Opportunity to help grow the Customer Success program and build high-quality playbooks and processes.
  • Opportunity to work at the forefront of AI technology and innovation.

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