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Harvey
Harvey
11 – 50 Zaposleni
Sponzor vizuma H1BPodjetjePravoUmetna inteligenca
Harvey razvija profesionalno programsko opremo z umetno inteligenco za odvetniške pisarne, organizacije, ki ponujajo strokovne storitve, in podjetja s seznama Fortune 500. Njegova platforma združuje specializirana orodja umetne inteligence z delovnimi procesi v naravnem jeziku ter uporabnikom pomaga pri raziskovanju pravnih, regulativnih in davčnih tem, analizi dokumentov v varnih projektnih delovnih prostorih in dodeljevanju zapletenih nalog prilagojenim pomočnikom. Harvey je zasnovan za poslovno uporabo in podpira učinkovitejše strokovne delovne procese, tako da se lahko pravniki in drugi strokovnjaki osredotočijo na strateško in svetovalno delo.
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Delovna mesta v podjetju

Portuguese-Speaking Mid-Market Customer Success Manager

Help law firms and in-house legal teams adopt Harvey’s AI platform. Manage more than 40 clients while developing scalable customer success processes.

USZdružene države AmerikeCAKalifornijaILIllinoisMAMassachusettsNYNew YorkTXTeksasHibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaZahtevani Jezik: portugalščinaUspeh strankVodja uspeha strank

Opis

  • Guide clients as they adopt Harvey and shape how law firms and in-house legal teams work.
  • Integrate Harvey into client workflows to support adoption and effective use of its AI solutions.
  • Promote large language models and help users make Harvey part of their daily work.
  • Act as the primary contact for more than 40 mid-market clients, using a structured, consultative approach.
  • Develop documentation, playbooks, self-service resources, email sequences, and automation.
  • Use adoption data, benchmarks, and other metrics to improve client satisfaction and return on investment.
  • Build engagement among users and stakeholders and cultivate advocates for Harvey.
  • Track customer health through analytics and feedback to support renewals and account growth.
  • Share client insights with internal teams to inform ongoing product and service improvements.

Zahteve

  • Professional working proficiency in Portuguese.
  • Spanish is preferred.
  • Experience in a law firm or SaaS organization.
  • Direct experience managing a high volume of client cases or customers.
  • Strong communication and strategic planning skills.
  • Ability to influence stakeholders at different levels.
  • Ability to prioritize competing tasks and demanding customers.
  • Salesforce and Catalyst experience is preferred, but not required.
  • Must be based near the listed office or willing to relocate and work in person three days per week.

Ugodnosti

  • Eligible for an equity plan.
  • Comprehensive health coverage.
  • Dental coverage.
  • Vision coverage.
  • Retirement benefits with a 401(k) match of up to 4%.
  • Flexible paid time off.
  • Collaborative environment that supports growth, learning, and development.
  • Opportunity to help grow the Customer Success program and build high-quality playbooks and processes.
  • Opportunity to work at the forefront of AI technology and innovation.

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