Harvey
Harvey
Harvey заң фирмаларына, кәсіби қызмет көрсететін ұйымдарға және Fortune 500 компанияларына арналған кәсіби деңгейдегі жасанды интеллект бағдарламалық жасақтамасын әзірлейді. Оның платформасы салалық жасанды интеллект құралдарын табиғи тілдегі жұмыс процестерімен біріктіріп, пайдаланушыларға құқық, реттеу және салық салалары бойынша зерттеу жүргізуге, қауіпсіз жоба жұмыс кеңістіктерінде құжаттарды талдауға және күрделі тапсырмаларды бейімделген көмекшілерге тапсыруға көмектеседі. Кәсіпорындарда пайдалануға арналған Harvey кәсіби жұмыс процестерін тиімдірек ұйымдастыруға қолдау көрсетіп, заңгерлер мен басқа мамандарға стратегиялық және кеңес беру жұмыстарына назар аударуға мүмкіндік береді.

Portuguese-Speaking Mid-Market Customer Success Manager

Help law firms and in-house legal teams adopt Harvey’s AI platform. Manage more than 40 clients while developing scalable customer success processes.

Сипаттама

  • Guide clients as they adopt Harvey and shape how law firms and in-house legal teams work.
  • Integrate Harvey into client workflows to support adoption and effective use of its AI solutions.
  • Promote large language models and help users make Harvey part of their daily work.
  • Act as the primary contact for more than 40 mid-market clients, using a structured, consultative approach.
  • Develop documentation, playbooks, self-service resources, email sequences, and automation.
  • Use adoption data, benchmarks, and other metrics to improve client satisfaction and return on investment.
  • Build engagement among users and stakeholders and cultivate advocates for Harvey.
  • Track customer health through analytics and feedback to support renewals and account growth.
  • Share client insights with internal teams to inform ongoing product and service improvements.

Талаптар

  • Professional working proficiency in Portuguese.
  • Spanish is preferred.
  • Experience in a law firm or SaaS organization.
  • Direct experience managing a high volume of client cases or customers.
  • Strong communication and strategic planning skills.
  • Ability to influence stakeholders at different levels.
  • Ability to prioritize competing tasks and demanding customers.
  • Salesforce and Catalyst experience is preferred, but not required.
  • Must be based near the listed office or willing to relocate and work in person three days per week.

Артықшылықтар

  • Eligible for an equity plan.
  • Comprehensive health coverage.
  • Dental coverage.
  • Vision coverage.
  • Retirement benefits with a 401(k) match of up to 4%.
  • Flexible paid time off.
  • Collaborative environment that supports growth, learning, and development.
  • Opportunity to help grow the Customer Success program and build high-quality playbooks and processes.
  • Opportunity to work at the forefront of AI technology and innovation.

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