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Harvey
Harvey
11 – 50 Angajați
Sponsor pentru viza H1BInteligență artificialăÎntreprindereJuridic
Harvey dezvoltă software de inteligență artificială de nivel profesional pentru firme de avocatură, organizații de servicii profesionale și companii din Fortune 500. Platforma sa combină instrumente de inteligență artificială specializate pe domenii cu fluxuri de lucru în limbaj natural, ajutând utilizatorii să efectueze cercetări în domenii juridice, de reglementare și fiscale, să analizeze documente în spații de lucru securizate pentru proiecte și să delege sarcini complexe unor asistenți personalizați. Concepută pentru utilizarea în mediul enterprise, Harvey este destinată să sprijine fluxuri de lucru profesionale mai eficiente, permițându-le avocaților și altor specialiști să se concentreze asupra activităților strategice și de consultanță.
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Locurile de muncă ale companiei

Portuguese-Speaking Mid-Market Customer Success Manager

Help law firms and in-house legal teams adopt Harvey’s AI platform. Manage more than 40 clients while developing scalable customer success processes.

USStatele Unite ale AmericiiCACaliforniaILIllinoisMAMassachusettsNYNew YorkTXTexasHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: portughezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Guide clients as they adopt Harvey and shape how law firms and in-house legal teams work.
  • Integrate Harvey into client workflows to support adoption and effective use of its AI solutions.
  • Promote large language models and help users make Harvey part of their daily work.
  • Act as the primary contact for more than 40 mid-market clients, using a structured, consultative approach.
  • Develop documentation, playbooks, self-service resources, email sequences, and automation.
  • Use adoption data, benchmarks, and other metrics to improve client satisfaction and return on investment.
  • Build engagement among users and stakeholders and cultivate advocates for Harvey.
  • Track customer health through analytics and feedback to support renewals and account growth.
  • Share client insights with internal teams to inform ongoing product and service improvements.

Cerințe

  • Professional working proficiency in Portuguese.
  • Spanish is preferred.
  • Experience in a law firm or SaaS organization.
  • Direct experience managing a high volume of client cases or customers.
  • Strong communication and strategic planning skills.
  • Ability to influence stakeholders at different levels.
  • Ability to prioritize competing tasks and demanding customers.
  • Salesforce and Catalyst experience is preferred, but not required.
  • Must be based near the listed office or willing to relocate and work in person three days per week.

Beneficii

  • Eligible for an equity plan.
  • Comprehensive health coverage.
  • Dental coverage.
  • Vision coverage.
  • Retirement benefits with a 401(k) match of up to 4%.
  • Flexible paid time off.
  • Collaborative environment that supports growth, learning, and development.
  • Opportunity to help grow the Customer Success program and build high-quality playbooks and processes.
  • Opportunity to work at the forefront of AI technology and innovation.

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