Harvey
Harvey
Harvey कानून फर्मों, पेशेवर सेवा संगठनों और Fortune 500 कंपनियों के लिए पेशेवर स्तर का कृत्रिम बुद्धिमत्ता सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म डोमेन-विशिष्ट AI टूल्स को प्राकृतिक भाषा वाले वर्कफ़्लो के साथ जोड़ता है। इससे उपयोगकर्ता कानूनी, नियामकीय और कर संबंधी विषयों पर शोध कर सकते हैं, सुरक्षित प्रोजेक्ट वर्कस्पेस में दस्तावेज़ों का विश्लेषण कर सकते हैं और अनुकूलित सहायकों को जटिल कार्य सौंप सकते हैं। एंटरप्राइज़ उपयोग के लिए निर्मित Harvey अधिक कुशल पेशेवर वर्कफ़्लो को समर्थन देने के साथ-साथ वकीलों और अन्य विशेषज्ञों को रणनीतिक तथा सलाहकारी कार्यों पर ध्यान केंद्रित करने में मदद करने के लिए डिज़ाइन किया गया है।

Portuguese-Speaking Mid-Market Customer Success Manager

Help law firms and in-house legal teams adopt Harvey’s AI platform. Manage more than 40 clients while developing scalable customer success processes.

विवरण

  • Guide clients as they adopt Harvey and shape how law firms and in-house legal teams work.
  • Integrate Harvey into client workflows to support adoption and effective use of its AI solutions.
  • Promote large language models and help users make Harvey part of their daily work.
  • Act as the primary contact for more than 40 mid-market clients, using a structured, consultative approach.
  • Develop documentation, playbooks, self-service resources, email sequences, and automation.
  • Use adoption data, benchmarks, and other metrics to improve client satisfaction and return on investment.
  • Build engagement among users and stakeholders and cultivate advocates for Harvey.
  • Track customer health through analytics and feedback to support renewals and account growth.
  • Share client insights with internal teams to inform ongoing product and service improvements.

आवश्यकताएँ

  • Professional working proficiency in Portuguese.
  • Spanish is preferred.
  • Experience in a law firm or SaaS organization.
  • Direct experience managing a high volume of client cases or customers.
  • Strong communication and strategic planning skills.
  • Ability to influence stakeholders at different levels.
  • Ability to prioritize competing tasks and demanding customers.
  • Salesforce and Catalyst experience is preferred, but not required.
  • Must be based near the listed office or willing to relocate and work in person three days per week.

लाभ

  • Eligible for an equity plan.
  • Comprehensive health coverage.
  • Dental coverage.
  • Vision coverage.
  • Retirement benefits with a 401(k) match of up to 4%.
  • Flexible paid time off.
  • Collaborative environment that supports growth, learning, and development.
  • Opportunity to help grow the Customer Success program and build high-quality playbooks and processes.
  • Opportunity to work at the forefront of AI technology and innovation.

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