TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Customer Service Representative - Onsite Philippines

TDCX is hiring an onsite Customer Service Representative in the Philippines to provide multichannel support, resolve customer issues, and ensure cases are closed effectively.

Description

  • Deliver customer support through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, strategic solutions.
  • Resolve cases on first contact where possible and coordinate follow-up with service partners and internal teams according to service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures to deliver services that maximize customer satisfaction.
  • Build lasting customer relationships and consistently exceed expectations.
  • Complete other management-assigned duties within the employment category and support ongoing improvements to TDCX’s Quality Management System.

Requirements

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
  • Two years of experience in a related field is preferred, though fresh graduates are welcome to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort with computers and multiple systems, along with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Benefits

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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