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Prescryptive Health, Inc.
Prescryptive Health, Inc.
201 – 500 Employees
ConsultingHealthcareLogistics
Prescryptive Health, Inc. is a healthcare technology company developing prescription-management tools through its myPrescryptive platform. Its software connects patients, pharmacies, employers, health systems, and pharmaceutical manufacturers with features including real-time medication alerts, app-free digital prescription management, EHR integration, and AI-enabled pricing analysis. The company also provides employer benefit solutions, pharmacy pricing optimization, and consumer tools for comparing medication costs and tracking prescription spending, with a focus on adherence, affordability, transparency, and pharmacy profitability.
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Contract Customer Care Representative - Remote United States

Provide customer support for Prescryptive Health, Inc., a healthcare technology company, through phone, email, and Salesforce case management. Help improve customer care processes while supporting product communications and cross-functional feedback.

USUnited StatesALAlabamaAZArizonaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMSMississippiNENebraskaNCNorth CarolinaNDNorth DakotaOKOklahomaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVAVirginiaWVWest VirginiaWYWyoming
$26 – $28 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Learn Prescryptive’s customers, products, and support workflows to understand their needs.
  • Deliver timely, accurate, and empathetic support through phone, email, and Salesforce case systems.
  • Investigate customer issues, escalate recurring trends, and suggest service improvements.
  • Partner with product and operations teams to share feedback that strengthens the customer experience.
  • Support customer communications during product updates and launches.
  • Build detailed knowledge of Prescryptive’s products, workflows, and customer support tools.
  • Improve and document internal customer care procedures.

Requirements

  • Previous experience in customer service or healthcare operations is required; PBM, health plan, or pharmacy experience is a plus.
  • An active pharmacy technician license is preferred but not required.
  • Strong problem-solving ability, a customer-first approach, and a sense of urgency.
  • Ability to work effectively in a fast-changing environment while managing multiple systems.
  • Comfort with technology, including Salesforce or comparable case management tools.
  • Excellent written and verbal communication skills.
  • Reliable home setup with a computer, external monitor, keyboard, mouse, and private workspace for confidential calls.
  • Availability for shifts Monday through Friday between 5:00 a.m. and 7:00 p.m. PT and/or Saturday and Sunday between 7:00 a.m. and 4:00 p.m. PT, with occasional holidays.
  • Must be an independent contractor living in Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.
  • Reliable internet access and a private workspace suitable for confidential calls.

Benefits

  • Prescryptive supplies a laptop, monitor, headset, keyboard, and mouse for the contract period.
  • As a contract position, this role does not include Prescryptive employee benefits.

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