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Prescryptive Health, Inc.
Prescryptive Health, Inc.
201 – 500 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
Prescryptive Health, Inc. — myPrescryptive platformasi orqali retseptlarni boshqarish vositalarini ishlab chiquvchi tibbiy texnologiyalar kompaniyasi. Uning dasturiy ta’minoti real vaqt rejimidagi dori-darmon ogohlantirishlari, ilovasiz raqamli retseptlarni boshqarish, elektron tibbiy yozuvlar bilan integratsiya va sun’iy intellekt asosidagi narx tahlili kabi imkoniyatlar yordamida bemorlar, dorixonalar, ish beruvchilar, sog‘liqni saqlash tizimlari va farmatsevtika ishlab chiqaruvchilarini bog‘laydi. Kompaniya, shuningdek, ish beruvchilar uchun imtiyozlar yechimlari, dorixona narxlarini optimallashtirish xizmatlari hamda iste’molchilarga dori-darmon narxlarini taqqoslash va retseptlarga sarflangan mablag‘ni kuzatish imkonini beruvchi vositalarni taqdim etadi. Kompaniya davolanishga rioya qilish, hamyonboplik, shaffoflik va dorixona rentabelligiga e’tibor qaratadi.
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Kompaniyadagi ish o‘rinlari

Contract Customer Care Representative - Remote United States

Provide customer support for Prescryptive Health, Inc., a healthcare technology company, through phone, email, and Salesforce case management. Help improve customer care processes while supporting product communications and cross-functional feedback.

USAmerika Qo‘shma ShtatlariALAlabamaAZArizonaFLFloridaIDAydahoIAAyovaKSKanzasLALuizianaMSMissisipiNENebraskaNCShimoliy KarolinaNDShimoliy DakotaOKOklaxomaSCJanubiy KarolinaSDJanubiy DakotaTNTennessiTXTexasUTYutaVAVirjiniyaWVG‘arbiy VirjiniyaWYVayoming
26 $ – 28 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Learn Prescryptive’s customers, products, and support workflows to understand their needs.
  • Deliver timely, accurate, and empathetic support through phone, email, and Salesforce case systems.
  • Investigate customer issues, escalate recurring trends, and suggest service improvements.
  • Partner with product and operations teams to share feedback that strengthens the customer experience.
  • Support customer communications during product updates and launches.
  • Build detailed knowledge of Prescryptive’s products, workflows, and customer support tools.
  • Improve and document internal customer care procedures.

Talablar

  • Previous experience in customer service or healthcare operations is required; PBM, health plan, or pharmacy experience is a plus.
  • An active pharmacy technician license is preferred but not required.
  • Strong problem-solving ability, a customer-first approach, and a sense of urgency.
  • Ability to work effectively in a fast-changing environment while managing multiple systems.
  • Comfort with technology, including Salesforce or comparable case management tools.
  • Excellent written and verbal communication skills.
  • Reliable home setup with a computer, external monitor, keyboard, mouse, and private workspace for confidential calls.
  • Availability for shifts Monday through Friday between 5:00 a.m. and 7:00 p.m. PT and/or Saturday and Sunday between 7:00 a.m. and 4:00 p.m. PT, with occasional holidays.
  • Must be an independent contractor living in Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.
  • Reliable internet access and a private workspace suitable for confidential calls.

Imtiyozlar

  • Prescryptive supplies a laptop, monitor, headset, keyboard, and mouse for the contract period.
  • As a contract position, this role does not include Prescryptive employee benefits.

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USAmerika Qo‘shma ShtatlariILIllinoysMAMassachusetsNJNyu-Jersi
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Chakana savdoModa
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KonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariFLFloridaMDMerilendPAPensilvaniyaVAVirjiniyaWVG‘arbiy Virjiniya
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