Prescryptive Health, Inc.
Prescryptive Health, Inc.
Prescryptive Health, Inc. एक स्वास्थ्य प्रौद्योगिकी कंपनी है जो अपने myPrescryptive प्लेटफ़ॉर्म के माध्यम से प्रिस्क्रिप्शन प्रबंधन उपकरण विकसित करती है। इसका सॉफ़्टवेयर रियल-टाइम दवा अलर्ट, ऐप के बिना डिजिटल प्रिस्क्रिप्शन प्रबंधन, EHR एकीकरण और AI-सक्षम मूल्य विश्लेषण जैसी सुविधाओं के साथ मरीजों, फ़ार्मेसियों, नियोक्ताओं, स्वास्थ्य प्रणालियों और दवा निर्माताओं को जोड़ता है। कंपनी नियोक्ता लाभ समाधान, फ़ार्मेसी मूल्य अनुकूलन और दवा की लागत की तुलना करने तथा प्रिस्क्रिप्शन पर होने वाले खर्च को ट्रैक करने के लिए उपभोक्ता उपकरण भी प्रदान करती है, जिसका ध्यान दवा सेवन के अनुपालन, वहनीयता, पारदर्शिता और फ़ार्मेसी की लाभप्रदता पर है।

Contract Customer Care Representative - Remote United States

Provide customer support for Prescryptive Health, Inc., a healthcare technology company, through phone, email, and Salesforce case management. Help improve customer care processes while supporting product communications and cross-functional feedback.

विवरण

  • Learn Prescryptive’s customers, products, and support workflows to understand their needs.
  • Deliver timely, accurate, and empathetic support through phone, email, and Salesforce case systems.
  • Investigate customer issues, escalate recurring trends, and suggest service improvements.
  • Partner with product and operations teams to share feedback that strengthens the customer experience.
  • Support customer communications during product updates and launches.
  • Build detailed knowledge of Prescryptive’s products, workflows, and customer support tools.
  • Improve and document internal customer care procedures.

आवश्यकताएँ

  • Previous experience in customer service or healthcare operations is required; PBM, health plan, or pharmacy experience is a plus.
  • An active pharmacy technician license is preferred but not required.
  • Strong problem-solving ability, a customer-first approach, and a sense of urgency.
  • Ability to work effectively in a fast-changing environment while managing multiple systems.
  • Comfort with technology, including Salesforce or comparable case management tools.
  • Excellent written and verbal communication skills.
  • Reliable home setup with a computer, external monitor, keyboard, mouse, and private workspace for confidential calls.
  • Availability for shifts Monday through Friday between 5:00 a.m. and 7:00 p.m. PT and/or Saturday and Sunday between 7:00 a.m. and 4:00 p.m. PT, with occasional holidays.
  • Must be an independent contractor living in Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.
  • Reliable internet access and a private workspace suitable for confidential calls.

लाभ

  • Prescryptive supplies a laptop, monitor, headset, keyboard, and mouse for the contract period.
  • As a contract position, this role does not include Prescryptive employee benefits.

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