Prescryptive Health, Inc.
Prescryptive Health, Inc.
Prescryptive Health, Inc. — myPrescryptive платформасы арқылы рецепттерді басқару құралдарын әзірлейтін денсаулық сақтау технологиялары компаниясы. Оның бағдарламалық жасақтамасы нақты уақыттағы дәрі-дәрмек ескертулері, қолданбаны қажет етпейтін цифрлық рецепттерді басқару, электрондық денсаулық сақтау жазбаларымен интеграция және жасанды интеллект негізіндегі баға талдауы сияқты мүмкіндіктер арқылы пациенттерді, дәріханаларды, жұмыс берушілерді, денсаулық сақтау жүйелерін және фармацевтикалық өндірушілерді байланыстырады. Компания сонымен қатар жұмыс берушілерге арналған жеңілдіктер шешімдерін, дәріхана бағаларын оңтайландыру қызметтерін және тұтынушыларға дәрі-дәрмек құнын салыстырып, рецепттерге жұмсалған шығынды қадағалауға мүмкіндік беретін құралдарды ұсынады. Негізгі бағыттары — емделуге бейімділік, қолжетімділік, ашықтық және дәріхана табыстылығы.

Contract Customer Care Representative - Remote United States

Provide customer support for Prescryptive Health, Inc., a healthcare technology company, through phone, email, and Salesforce case management. Help improve customer care processes while supporting product communications and cross-functional feedback.

Сипаттама

  • Learn Prescryptive’s customers, products, and support workflows to understand their needs.
  • Deliver timely, accurate, and empathetic support through phone, email, and Salesforce case systems.
  • Investigate customer issues, escalate recurring trends, and suggest service improvements.
  • Partner with product and operations teams to share feedback that strengthens the customer experience.
  • Support customer communications during product updates and launches.
  • Build detailed knowledge of Prescryptive’s products, workflows, and customer support tools.
  • Improve and document internal customer care procedures.

Талаптар

  • Previous experience in customer service or healthcare operations is required; PBM, health plan, or pharmacy experience is a plus.
  • An active pharmacy technician license is preferred but not required.
  • Strong problem-solving ability, a customer-first approach, and a sense of urgency.
  • Ability to work effectively in a fast-changing environment while managing multiple systems.
  • Comfort with technology, including Salesforce or comparable case management tools.
  • Excellent written and verbal communication skills.
  • Reliable home setup with a computer, external monitor, keyboard, mouse, and private workspace for confidential calls.
  • Availability for shifts Monday through Friday between 5:00 a.m. and 7:00 p.m. PT and/or Saturday and Sunday between 7:00 a.m. and 4:00 p.m. PT, with occasional holidays.
  • Must be an independent contractor living in Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.
  • Reliable internet access and a private workspace suitable for confidential calls.

Артықшылықтар

  • Prescryptive supplies a laptop, monitor, headset, keyboard, and mouse for the contract period.
  • As a contract position, this role does not include Prescryptive employee benefits.

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