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Prescryptive Health, Inc.
Prescryptive Health, Inc.
201 – 500 Angajați
Asistență medicalăConsultanțăLogistică
Prescryptive Health, Inc. este o companie de tehnologie medicală care dezvoltă instrumente pentru gestionarea rețetelor prin platforma sa myPrescryptive. Software-ul companiei conectează pacienți, farmacii, angajatori, sisteme de sănătate și producători farmaceutici și include funcții precum alerte în timp real privind medicamentele, gestionarea digitală a rețetelor fără aplicație, integrarea cu dosarele medicale electronice și analiza prețurilor bazată pe inteligență artificială. Compania oferă, de asemenea, soluții pentru beneficiile angajaților, optimizarea prețurilor farmaciilor și instrumente pentru consumatori, destinate comparării costurilor medicamentelor și monitorizării cheltuielilor pentru rețete, punând accent pe respectarea tratamentului, accesibilitate financiară, transparență și profitabilitatea farmaciilor.
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Locurile de muncă ale companiei

Contract Customer Care Representative - Remote United States

Provide customer support for Prescryptive Health, Inc., a healthcare technology company, through phone, email, and Salesforce case management. Help improve customer care processes while supporting product communications and cross-functional feedback.

USStatele Unite ale AmericiiALAlabamaAZArizonaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMSMississippiNENebraskaNCCarolina de NordNDDakota de NordOKOklahomaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWYWyoming
26 $ – 28 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Learn Prescryptive’s customers, products, and support workflows to understand their needs.
  • Deliver timely, accurate, and empathetic support through phone, email, and Salesforce case systems.
  • Investigate customer issues, escalate recurring trends, and suggest service improvements.
  • Partner with product and operations teams to share feedback that strengthens the customer experience.
  • Support customer communications during product updates and launches.
  • Build detailed knowledge of Prescryptive’s products, workflows, and customer support tools.
  • Improve and document internal customer care procedures.

Cerințe

  • Previous experience in customer service or healthcare operations is required; PBM, health plan, or pharmacy experience is a plus.
  • An active pharmacy technician license is preferred but not required.
  • Strong problem-solving ability, a customer-first approach, and a sense of urgency.
  • Ability to work effectively in a fast-changing environment while managing multiple systems.
  • Comfort with technology, including Salesforce or comparable case management tools.
  • Excellent written and verbal communication skills.
  • Reliable home setup with a computer, external monitor, keyboard, mouse, and private workspace for confidential calls.
  • Availability for shifts Monday through Friday between 5:00 a.m. and 7:00 p.m. PT and/or Saturday and Sunday between 7:00 a.m. and 4:00 p.m. PT, with occasional holidays.
  • Must be an independent contractor living in Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.
  • Reliable internet access and a private workspace suitable for confidential calls.

Beneficii

  • Prescryptive supplies a laptop, monitor, headset, keyboard, and mouse for the contract period.
  • As a contract position, this role does not include Prescryptive employee benefits.

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USStatele Unite ale AmericiiALAlabamaAKAlaskaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMIMichiganMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNMNew MexicoNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
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