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Johnson & Johnson
Johnson & Johnson
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăProduse farmaceutice
Johnson & Johnson este o companie globală din domeniul sănătății, care activează în medicina inovatoare și tehnologia medicală. Echipele sale dezvoltă soluții în oncologie, imunologie, neuroștiință, oftalmologie de specialitate, îngrijire intervențională și ortopedie, combinând știința și tehnologia pentru a răspunde unor nevoi complexe de sănătate. Compania pune, de asemenea, accent pe echitatea în sănătate, sustenabilitatea mediului, diversitate și incluziune, deservind furnizori de servicii medicale, pacienți și comunități din întreaga lume.
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Director, Patient and Customer Experience – Johnson & Johnson, Singapore

Lead Johnson & Johnson’s APAC patient experience, patient support and commercial AI strategy from Singapore. Drive regional customer experience adoption, market execution and cross-functional healthcare innovation.

SGSingaporeHibridNormă întreagăLiderLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Set the APAC strategy for Patient Experience and Patient Support Programs.
  • Lead the APAC Patient Experience community and make patient experience a driver of patient-centered brand strategy and growth.
  • Work with Regional Brand Leads to integrate patient experience into launch plans and scale a consistent APAC go-to-market approach for patients.
  • As regional PxP Business Product Owner, align technology and market needs to guide roadmaps, capability adoption and platform value.
  • Develop patient-centered solutions to address barriers from awareness and diagnosis through access, treatment, adherence and ongoing support.
  • Set regional guidelines and standard procedures for compliant Patient Support Programs, patient experience initiatives and insights sharing.
  • Work with Privacy, Legal and Compliance teams to ensure responsible use of patient behavior and outcomes data.
  • Set and govern frameworks for measuring outcomes.
  • Lead Commercial AI Business Product Owner responsibilities and products, including Content.ai, Engagement.ai and Pulse Alerts.
  • Set business requirements, commercial sponsorship, regional direction, priorities and value goals for commercial AI products.
  • Guide integration with related CONNEXT platforms and manage strategic relationships with CONNEXT, SFE and Global teams.
  • Expand adoption of digitally enabled healthcare professional engagement across APAC.
  • Coordinate SFE, Sales Capability, Content & Channel, CONNEXT and market commercial leaders on training, coaching and performance measures.
  • Set practical digital engagement use cases, tools and guidance for sales representatives.
  • Define adoption measures, track usage and address barriers to adoption.
  • Turn engagement data into actionable insights for field execution, marketing effectiveness, content and campaigns.
  • Review adoption, content effectiveness and business impact to guide continuous improvement.
  • Lead, coach and develop direct reports, building an inclusive, high-performing team culture.
  • Establish priority CX and PX capabilities in key markets, with clear owners, milestones, objectives and outcome measures.
  • Align BI&A, SFE, CONNEXT and regional capability leads on strategic priorities.
  • Build partnerships with Business Units, Commercial Excellence teams and functional leaders.
  • Bring external benchmarks, customer and patient perspectives, and emerging practices into strategy and capability design.
  • Develop business cases, investment priorities and resource recommendations across the CX and PX portfolio.
  • Set up review and learning processes to scale effective approaches and uphold quality and compliance controls.

Cerințe

  • Tertiary qualification in medicine, pharmacy, life sciences, business or a related field.
  • At least 10 years of experience in the pharmaceutical, healthcare or a related industry.
  • People leadership experience, including performance management, coaching and talent development.
  • Experience leading regional or large-scale customer, patient, commercial or digital initiatives.
  • Experience with customer engagement, decisioning, CRM, digital capabilities, and/or Patient Experience or Patient Support Programs.
  • Regional or market-level commercial experience, with the ability to turn strategy into commercial execution and measurable outcomes.
  • Experience working across multiple markets and leading complex cross-functional stakeholder groups.
  • Strong project and portfolio prioritization skills, including managing multiple high-priority initiatives.
  • Working knowledge of healthcare policy, compliance, privacy and quality requirements relevant to customer and patient programs.
  • Track record of leading regional strategy and complex cross-functional initiatives across markets in a matrix environment.
  • Ability to influence senior stakeholders, build strong business partnerships and lead through others without direct authority.
  • Ability to connect business strategy, patient and customer needs, data and technology into practical, scalable capabilities.
  • Strong strategic prioritization, problem-solving, change management and communication skills, including comfort working through ambiguity.
  • Experience leading program managers, business product owners and cross-functional delivery teams.
  • Strong understanding of adoption, value measurement and business impact.
  • Strong working knowledge of customer experience (CX), patient experience (PX), Our Credo, HCBI and relevant Johnson & Johnson policies.

Beneficii

  • An inclusive work environment.
  • Recognition of employee diversity and dignity.

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