JELD-WEN, Inc.
JELD-WEN, Inc.
JELD-WEN, Inc. uy-joy va tijorat obyektlari uchun ichki va tashqi eshiklar, derazalar hamda qurilish bilan bog‘liq mahsulotlarni ishlab chiqaradigan va tarqatadigan global ishlab chiqarish kompaniyasidir. 1960-yilda tashkil etilgan kompaniya mahsulot samaradorligi, energiya tejamkorligi va mas’uliyatli ishlab chiqarishga e’tibor qaratgan holda ishlab chiqarish, qurilish va barqaror rivojlanish yo‘nalishlarida faoliyat yuritadi. Uning katta va xilma-xil jamoasi qurilish mahsulotlarini loyihalash, ishlab chiqarish va mijozlarga yetkazib berish usullarini muntazam takomillashtirishni qo‘llab-quvvatlaydi.

Customer Service Specialist — Kissimmee, FL (On-site)

Manage customer accounts, orders, escalations, and warranty claims for JELD-WEN’s doors, windows, and building products. This on-site role supports customers and coordinates resolutions across internal teams.

Tavsif

  • Build customer relationships through responsive, professional communication and proactive assistance.
  • Act as a key contact for customer questions, requests, concerns, and escalations.
  • Manage customer accounts and interactions in Salesforce and other business systems.
  • Process orders, changes, and requests in line with departmental procedures and service standards.
  • Coordinate order entry and fulfillment to support accuracy and on-time delivery.
  • Track order status, shipping schedules, and delivery performance to address service risks early.
  • Update the Missed Shipments Page and help identify, communicate, and resolve delivery exceptions.
  • Handle inquiries by phone, email, web portal, chat, and other channels.
  • Investigate customer concerns and coordinate corrective steps with internal departments.
  • Guide issue resolution and escalations toward timely, effective outcomes for customers.
  • Work with manufacturing, logistics, planning, and quality teams on complex customer issues.
  • Interpret product specifications, order requirements, and warranty terms.
  • Handle warranty claims from intake and review through documentation, processing, and customer updates.
  • Enter and maintain accurate customer, warranty, and order information.
  • Keep detailed records of customer interactions, service requests, and resolutions.
  • Work with sales representatives to align customer expectations and deliver on commitments.
  • Share timely updates on orders, shipments, issue resolution, and follow-up actions.
  • Spot service patterns and suggest ways to improve customer satisfaction and operational results.
  • Contribute to improvement efforts to reduce defects, speed up responses, and strengthen customer experience.
  • Help leaders improve processes, efficiency, and service quality.
  • Support special projects, reporting needs, and departmental initiatives.

Talablar

  • An associate degree from an accredited institution is required; a bachelor’s degree is preferred.
  • A comparable combination of education and experience may be considered.
  • At least three years of experience in customer service, account management, order management, or a related area.
  • Experience in manufacturing, building products, distribution, or customer support is preferred.
  • Salesforce CRM experience is preferred.
  • Experience with ERP systems such as SAP, Titan, DocLink, or similar business applications is preferred.
  • A track record of managing customer relationships and resolving complex service issues.
  • Experience with warranty administration is preferred.
  • Strong customer relationship management skills.
  • Advanced problem-solving and conflict resolution skills.
  • Excellent verbal and written communication.
  • Strong organizational ability and skill in managing multiple priorities in a fast-paced setting.
  • Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
  • Working knowledge of ERP systems and customer service platforms.
  • Experience with Salesforce CRM or a comparable customer relationship management system.
  • Careful attention to detail and a commitment to accurate data.
  • Ability to assess customer issues and make sound business decisions.
  • Knowledge of order management, shipment tracking, customer service, and warranty administration.
  • Ability to learn new systems, products, and business processes quickly.
  • Ability to collaborate across functions and build partnerships throughout the organization.

Imtiyozlar

  • Competitive compensation and benefits packages.
  • Medical and dental coverage.
  • Generous leave policies.
  • Retirement program.

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