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JELD-WEN, Inc.
JELD-WEN, Inc.
GradbeništvoProizvodnjaTrajnostnost
JELD-WEN, Inc. je globalno proizvodno podjetje, ki izdeluje in distribuira notranja in zunanja vrata, okna ter povezane gradbene izdelke za stanovanjske in poslovne namene. Podjetje, ustanovljeno leta 1960, deluje na področjih proizvodnje, gradbeništva in trajnostnega razvoja ter se osredotoča na zmogljivost izdelkov, energetsko učinkovitost in odgovorno proizvodnjo. Njegova velika in raznolika delovna sila podpira nenehne izboljšave pri načrtovanju, izdelavi in dobavi gradbenih izdelkov strankam.
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Delovna mesta v podjetju

Customer Service Specialist — Kissimmee, FL (On-site)

Manage customer accounts, orders, escalations, and warranty claims for JELD-WEN’s doors, windows, and building products. This on-site role supports customers and coordinates resolutions across internal teams.

USZdružene države AmerikeFLFloridaNa lokacijiPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam
ERP

Opis

  • Build customer relationships through responsive, professional communication and proactive assistance.
  • Act as a key contact for customer questions, requests, concerns, and escalations.
  • Manage customer accounts and interactions in Salesforce and other business systems.
  • Process orders, changes, and requests in line with departmental procedures and service standards.
  • Coordinate order entry and fulfillment to support accuracy and on-time delivery.
  • Track order status, shipping schedules, and delivery performance to address service risks early.
  • Update the Missed Shipments Page and help identify, communicate, and resolve delivery exceptions.
  • Handle inquiries by phone, email, web portal, chat, and other channels.
  • Investigate customer concerns and coordinate corrective steps with internal departments.
  • Guide issue resolution and escalations toward timely, effective outcomes for customers.
  • Work with manufacturing, logistics, planning, and quality teams on complex customer issues.
  • Interpret product specifications, order requirements, and warranty terms.
  • Handle warranty claims from intake and review through documentation, processing, and customer updates.
  • Enter and maintain accurate customer, warranty, and order information.
  • Keep detailed records of customer interactions, service requests, and resolutions.
  • Work with sales representatives to align customer expectations and deliver on commitments.
  • Share timely updates on orders, shipments, issue resolution, and follow-up actions.
  • Spot service patterns and suggest ways to improve customer satisfaction and operational results.
  • Contribute to improvement efforts to reduce defects, speed up responses, and strengthen customer experience.
  • Help leaders improve processes, efficiency, and service quality.
  • Support special projects, reporting needs, and departmental initiatives.

Zahteve

  • An associate degree from an accredited institution is required; a bachelor’s degree is preferred.
  • A comparable combination of education and experience may be considered.
  • At least three years of experience in customer service, account management, order management, or a related area.
  • Experience in manufacturing, building products, distribution, or customer support is preferred.
  • Salesforce CRM experience is preferred.
  • Experience with ERP systems such as SAP, Titan, DocLink, or similar business applications is preferred.
  • A track record of managing customer relationships and resolving complex service issues.
  • Experience with warranty administration is preferred.
  • Strong customer relationship management skills.
  • Advanced problem-solving and conflict resolution skills.
  • Excellent verbal and written communication.
  • Strong organizational ability and skill in managing multiple priorities in a fast-paced setting.
  • Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
  • Working knowledge of ERP systems and customer service platforms.
  • Experience with Salesforce CRM or a comparable customer relationship management system.
  • Careful attention to detail and a commitment to accurate data.
  • Ability to assess customer issues and make sound business decisions.
  • Knowledge of order management, shipment tracking, customer service, and warranty administration.
  • Ability to learn new systems, products, and business processes quickly.
  • Ability to collaborate across functions and build partnerships throughout the organization.

Ugodnosti

  • Competitive compensation and benefits packages.
  • Medical and dental coverage.
  • Generous leave policies.
  • Retirement program.

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