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CDW
CDW
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CDW provides technology products and services for enterprises, government organizations, healthcare providers, and educational institutions. Its work spans IT infrastructure, managed services, cybersecurity, cloud computing, digital workspaces, and broader enterprise solutions. By working with leading technology brands, CDW helps organizations design and manage technology environments that support productivity, security, and digital transformation across a range of industries.
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Cisco Partner Renewal Specialist at CDW - Toronto Hybrid

Manage Cisco software, service, maintenance, and subscription renewals for CDW, driving customer retention, revenue growth, forecasting accuracy, and partner engagement.

CACanada
$70,000 – $96,400 / year
HybridFull-timeMiddleSeniorEnglish RequiredAffiliate ManagerAffiliate Marketing
Cloud

Description

  • Manage the full renewal lifecycle for assigned Cisco support, maintenance, subscription, and service contracts
  • Prepare, quote, negotiate, and process high-volume or complex renewals accurately and within deadlines
  • Lead renewal opportunities or assist Account Managers with commercial negotiations
  • Evaluate contract terms, pricing, service levels, and entitlement requirements
  • Complete product and service renewals for medium and large customer accounts
  • Explain contractual obligations, licensing requirements, and business practices to customers and internal teams
  • Act as the primary contact for an assigned renewal portfolio
  • Build trusted relationships with customers, partners, and account teams
  • Engage customers and partners ahead of contract expiration to secure renewals on time
  • Negotiate pricing and service terms, resolve objections, and respond to customer concerns
  • Work with decision-makers to clarify needs, remove obstacles, and obtain renewal commitments
  • Resolve complex questions involving contracts, entitlements, and licensing
  • Protect and expand existing Cisco agreements to support customer retention
  • Find opportunities for upselling, cross-selling, upgrades, and price adjustments
  • Increase sales penetration across existing customer accounts
  • Work with account teams to strengthen contract positioning and customer relationships
  • Recommend relevant use cases and explain Cisco solutions, features, and capabilities
  • Achieve or exceed renewal, retention, revenue, and growth goals
  • Own the quarterly renewal forecast and keep it current
  • Monitor renewal metrics through Salesforce, Cisco tools, Gainsight, and other CRM systems
  • Report renewal risks, opportunities, and escalations according to the T+1 model
  • Maintain accurate CRM records, system data, and supporting documentation
  • Keep customer, contract, entitlement, and renewal information complete and accurate
  • Identify renewal risks and coordinate the resources needed to resolve them
  • Coordinate with Cisco, finance, operations, sales, legal, and service delivery teams
  • Ensure compliance with Cisco policies, pricing programs, contract terms, and entitlement rules

Requirements

  • At least three years of experience in renewals, contract management, customer success, sales operations, account management, or a related area
  • Background managing software, maintenance, subscription, or service contract renewals
  • Working knowledge of Cisco products, services, licensing models, and renewal processes
  • Strong negotiation, objection-handling, and customer relationship management capabilities
  • Excellent verbal, written, and presentation communication skills
  • Strong analytical judgment and exceptional attention to detail
  • Ability to manage competing priorities in a fast-paced, deadline-focused environment
  • Proficiency with CRM systems such as Salesforce and Microsoft Office, especially Excel
  • Ability to work effectively with cross-functional teams
  • Preferred: Experience with Cisco partners, distributors, or channel organizations
  • Preferred: Familiarity with Cisco Enterprise Agreements, Smart Accounts, SaaS subscriptions, and licensing programs
  • Preferred: Cisco, sales, customer success, or related industry certification
  • Preferred: Experience overseeing medium to large renewal portfolios
  • Preferred: Understanding of IT lifecycle management, cloud subscriptions, and recurring revenue models
  • Preferred: Demonstrated achievement of renewal, retention, and expansion targets
  • Willingness to learn, adapt, and develop alongside evolving technology and AI tools

Benefits

  • Competitive total rewards package
  • Compensation based on a 40-hour workweek
  • Payroll issued every two weeks
  • Fair, transparent, and respectful hiring process
  • Equal opportunity employment

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