CDW
CDW
CDW उद्यमों, सरकारी संगठनों, स्वास्थ्य सेवा प्रदाताओं और शैक्षणिक संस्थानों के लिए प्रौद्योगिकी उत्पाद और सेवाएँ उपलब्ध कराता है। इसका कार्य आईटी अवसंरचना, प्रबंधित सेवाओं, साइबर सुरक्षा, क्लाउड कंप्यूटिंग, डिजिटल कार्यस्थलों और व्यापक उद्यम समाधानों तक फैला है। प्रमुख प्रौद्योगिकी ब्रांडों के साथ काम करके CDW संगठनों को ऐसे प्रौद्योगिकी परिवेशों की रूपरेखा तैयार करने और उनका प्रबंधन करने में सहायता करता है, जो विभिन्न उद्योगों में उत्पादकता, सुरक्षा और डिजिटल रूपांतरण को समर्थन देते हैं।

Cisco Partner Renewal Specialist at CDW - Toronto Hybrid

Manage Cisco software, service, maintenance, and subscription renewals for CDW, driving customer retention, revenue growth, forecasting accuracy, and partner engagement.

विवरण

  • Manage the full renewal lifecycle for assigned Cisco support, maintenance, subscription, and service contracts
  • Prepare, quote, negotiate, and process high-volume or complex renewals accurately and within deadlines
  • Lead renewal opportunities or assist Account Managers with commercial negotiations
  • Evaluate contract terms, pricing, service levels, and entitlement requirements
  • Complete product and service renewals for medium and large customer accounts
  • Explain contractual obligations, licensing requirements, and business practices to customers and internal teams
  • Act as the primary contact for an assigned renewal portfolio
  • Build trusted relationships with customers, partners, and account teams
  • Engage customers and partners ahead of contract expiration to secure renewals on time
  • Negotiate pricing and service terms, resolve objections, and respond to customer concerns
  • Work with decision-makers to clarify needs, remove obstacles, and obtain renewal commitments
  • Resolve complex questions involving contracts, entitlements, and licensing
  • Protect and expand existing Cisco agreements to support customer retention
  • Find opportunities for upselling, cross-selling, upgrades, and price adjustments
  • Increase sales penetration across existing customer accounts
  • Work with account teams to strengthen contract positioning and customer relationships
  • Recommend relevant use cases and explain Cisco solutions, features, and capabilities
  • Achieve or exceed renewal, retention, revenue, and growth goals
  • Own the quarterly renewal forecast and keep it current
  • Monitor renewal metrics through Salesforce, Cisco tools, Gainsight, and other CRM systems
  • Report renewal risks, opportunities, and escalations according to the T+1 model
  • Maintain accurate CRM records, system data, and supporting documentation
  • Keep customer, contract, entitlement, and renewal information complete and accurate
  • Identify renewal risks and coordinate the resources needed to resolve them
  • Coordinate with Cisco, finance, operations, sales, legal, and service delivery teams
  • Ensure compliance with Cisco policies, pricing programs, contract terms, and entitlement rules

आवश्यकताएँ

  • At least three years of experience in renewals, contract management, customer success, sales operations, account management, or a related area
  • Background managing software, maintenance, subscription, or service contract renewals
  • Working knowledge of Cisco products, services, licensing models, and renewal processes
  • Strong negotiation, objection-handling, and customer relationship management capabilities
  • Excellent verbal, written, and presentation communication skills
  • Strong analytical judgment and exceptional attention to detail
  • Ability to manage competing priorities in a fast-paced, deadline-focused environment
  • Proficiency with CRM systems such as Salesforce and Microsoft Office, especially Excel
  • Ability to work effectively with cross-functional teams
  • Preferred: Experience with Cisco partners, distributors, or channel organizations
  • Preferred: Familiarity with Cisco Enterprise Agreements, Smart Accounts, SaaS subscriptions, and licensing programs
  • Preferred: Cisco, sales, customer success, or related industry certification
  • Preferred: Experience overseeing medium to large renewal portfolios
  • Preferred: Understanding of IT lifecycle management, cloud subscriptions, and recurring revenue models
  • Preferred: Demonstrated achievement of renewal, retention, and expansion targets
  • Willingness to learn, adapt, and develop alongside evolving technology and AI tools

लाभ

  • Competitive total rewards package
  • Compensation based on a 40-hour workweek
  • Payroll issued every two weeks
  • Fair, transparent, and respectful hiring process
  • Equal opportunity employment

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