Octal Technical Solutions
Octal Technical Solutions
11 – 50 Employees
ConsultingLogisticsSaaS
Octal Technical Solutions is a Philippines-based IT consultancy and custom solutions provider founded in 2004. Its services span IT staffing and remote staff augmentation, custom application development, infrastructure support, and e-commerce website development. The company also delivers business technology solutions including Acumatica Cloud ERP for web-based enterprise resource planning and IBM Watsonx Assistant for AI-enabled customer care. With a team of 11–50 employees, Octal supports organizations seeking practical technology expertise across consulting, logistics, and SaaS-related operations.

Application Support Engineer – POS | Hybrid Quezon City

Provide L2 production support for POS applications, covering incident analysis, deployments, troubleshooting, and service restoration. This full-time hybrid role combines onsite and work-from-home operations with SLA-based support.

Description

  • Provide L2 application support for the VS Application
  • Analyze incident and issue tickets that require advanced technical investigation
  • Investigate application errors, system failures, and performance problems
  • Contribute to root cause analysis for recurring incidents
  • Deliver timely fixes or workarounds to restore service
  • Review application logs and database queries
  • Reproduce issues in test and staging environments
  • Use SQL, scripts, and monitoring tools to troubleshoot applications
  • Assist with deployments, including patches, hotfixes, and minor releases
  • Verify application functionality following releases
  • Coordinate rollout activities with DevOps
  • Identify performance bottlenecks and suggest improvements
  • Meet defined service-level agreements
  • Connect L1 client support teams with L3 technical teams
  • Escalate complex defects with thorough analysis and supporting logs
  • Keep stakeholders informed about issue status and expected resolution times
  • Maintain runbooks, standard operating procedures, and troubleshooting guides
  • Record known issues and their resolutions

Requirements

  • Bachelor’s degree in computer engineering, computer science, or information technology
  • At least 3 years of experience as an application support engineer
  • Practical knowledge of SQL, scripting, and log analysis
  • Strong analytical, problem-solving, detail-oriented, collaborative, and communication skills
  • ITIL experience is an advantage
  • Work a hybrid schedule of 3 onsite days and 2 work-from-home days each week
  • Be willing to work at the client’s site when assigned
  • Be available for weekend and mid-shift work as needed, including schedules such as 3:00 PM to 12:00 AM
  • Be available to provide coverage across a seven-day operational schedule

Benefits

  • Government-mandated benefits, including SSS, Pag-IBIG, PhilHealth, and a 13th-month benefit
  • Health insurance
  • Standard emergency, sick, and vacation leave

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