Octal Technical Solutions
Octal Technical Solutions
11 – 50 Xodimlar
KonsaltingLogistikaSaaS
Octal Technical Solutions — 2004-yilda tashkil etilgan, Filippinda joylashgan IT konsalting kompaniyasi va maxsus yechimlar provayderidir. Uning xizmatlari IT xodimlarini taqdim etish va masofaviy xodimlar bilan jamoani kuchaytirish, maxsus ilovalarni ishlab chiqish, infratuzilmani qo‘llab-quvvatlash hamda elektron tijorat veb-saytlarini yaratishni qamrab oladi. Kompaniya, shuningdek, veb-asosli korporativ resurslarni rejalashtirish uchun Acumatica Cloud ERP va sun’iy intellekt asosida mijozlarga xizmat ko‘rsatish uchun IBM Watsonx Assistant kabi biznes texnologiyalari yechimlarini taqdim etadi. 11–50 nafar xodimdan iborat jamoasi bilan Octal konsalting, logistika va SaaS bilan bog‘liq operatsiyalarda amaliy texnologik tajribaga muhtoj tashkilotlarni qo‘llab-quvvatlaydi.

Application Support Engineer – POS | Hybrid Quezon City

Provide L2 production support for POS applications, covering incident analysis, deployments, troubleshooting, and service restoration. This full-time hybrid role combines onsite and work-from-home operations with SLA-based support.

Tavsif

  • Provide L2 application support for the VS Application
  • Analyze incident and issue tickets that require advanced technical investigation
  • Investigate application errors, system failures, and performance problems
  • Contribute to root cause analysis for recurring incidents
  • Deliver timely fixes or workarounds to restore service
  • Review application logs and database queries
  • Reproduce issues in test and staging environments
  • Use SQL, scripts, and monitoring tools to troubleshoot applications
  • Assist with deployments, including patches, hotfixes, and minor releases
  • Verify application functionality following releases
  • Coordinate rollout activities with DevOps
  • Identify performance bottlenecks and suggest improvements
  • Meet defined service-level agreements
  • Connect L1 client support teams with L3 technical teams
  • Escalate complex defects with thorough analysis and supporting logs
  • Keep stakeholders informed about issue status and expected resolution times
  • Maintain runbooks, standard operating procedures, and troubleshooting guides
  • Record known issues and their resolutions

Talablar

  • Bachelor’s degree in computer engineering, computer science, or information technology
  • At least 3 years of experience as an application support engineer
  • Practical knowledge of SQL, scripting, and log analysis
  • Strong analytical, problem-solving, detail-oriented, collaborative, and communication skills
  • ITIL experience is an advantage
  • Work a hybrid schedule of 3 onsite days and 2 work-from-home days each week
  • Be willing to work at the client’s site when assigned
  • Be available for weekend and mid-shift work as needed, including schedules such as 3:00 PM to 12:00 AM
  • Be available to provide coverage across a seven-day operational schedule

Imtiyozlar

  • Government-mandated benefits, including SSS, Pag-IBIG, PhilHealth, and a 13th-month benefit
  • Health insurance
  • Standard emergency, sick, and vacation leave

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