Octal Technical Solutions
Octal Technical Solutions
Octal Technical Solutions फिलीपींस स्थित आईटी परामर्श और कस्टम समाधान प्रदाता है, जिसकी स्थापना 2004 में हुई थी। इसकी सेवाओं में आईटी स्टाफिंग और रिमोट स्टाफ ऑगमेंटेशन, कस्टम एप्लिकेशन विकास, इंफ्रास्ट्रक्चर सहायता और ई-कॉमर्स वेबसाइट विकास शामिल हैं। कंपनी Acumatica Cloud ERP के माध्यम से वेब-आधारित एंटरप्राइज़ रिसोर्स प्लानिंग और IBM Watsonx Assistant के माध्यम से एआई-सक्षम ग्राहक सेवा सहित व्यावसायिक प्रौद्योगिकी समाधान भी प्रदान करती है। 11–50 कर्मचारियों की टीम के साथ, Octal परामर्श, लॉजिस्टिक्स और SaaS से संबंधित कार्यों में व्यावहारिक तकनीकी विशेषज्ञता की आवश्यकता वाली संस्थाओं को सहायता देती है।

Application Support Engineer – POS | Hybrid Quezon City

Provide L2 production support for POS applications, covering incident analysis, deployments, troubleshooting, and service restoration. This full-time hybrid role combines onsite and work-from-home operations with SLA-based support.

विवरण

  • Provide L2 application support for the VS Application
  • Analyze incident and issue tickets that require advanced technical investigation
  • Investigate application errors, system failures, and performance problems
  • Contribute to root cause analysis for recurring incidents
  • Deliver timely fixes or workarounds to restore service
  • Review application logs and database queries
  • Reproduce issues in test and staging environments
  • Use SQL, scripts, and monitoring tools to troubleshoot applications
  • Assist with deployments, including patches, hotfixes, and minor releases
  • Verify application functionality following releases
  • Coordinate rollout activities with DevOps
  • Identify performance bottlenecks and suggest improvements
  • Meet defined service-level agreements
  • Connect L1 client support teams with L3 technical teams
  • Escalate complex defects with thorough analysis and supporting logs
  • Keep stakeholders informed about issue status and expected resolution times
  • Maintain runbooks, standard operating procedures, and troubleshooting guides
  • Record known issues and their resolutions

आवश्यकताएँ

  • Bachelor’s degree in computer engineering, computer science, or information technology
  • At least 3 years of experience as an application support engineer
  • Practical knowledge of SQL, scripting, and log analysis
  • Strong analytical, problem-solving, detail-oriented, collaborative, and communication skills
  • ITIL experience is an advantage
  • Work a hybrid schedule of 3 onsite days and 2 work-from-home days each week
  • Be willing to work at the client’s site when assigned
  • Be available for weekend and mid-shift work as needed, including schedules such as 3:00 PM to 12:00 AM
  • Be available to provide coverage across a seven-day operational schedule

लाभ

  • Government-mandated benefits, including SSS, Pag-IBIG, PhilHealth, and a 13th-month benefit
  • Health insurance
  • Standard emergency, sick, and vacation leave

संबंधित नौकरियाँ

Ecolab

Technical Consultant, Ion Exchange Resins

Ecolab

Provide application expertise for Ecolab’s Purolite ion exchange and specialty resin technologies. Support customers across Europe with troubleshooting, technical sales, and training.

खोलें
YASH Technologies

Senior SAP S/4HANA SD Consultant

YASH Technologies

Deliver SAP S/4HANA SD order-to-cash implementations and integrations at YASH Technologies. Support rollouts, master data, pricing, tax, availability checks, and cross-functional SAP processes.

खोलें
UNESCO

Senior Water Sector Capacity Assessment Consultant, West Africa

UNESCO

UNESCO seeks a consultant to assess water-sector capacity gaps across West Africa and in a pilot country. The work includes regional recommendations and a country capacity-development plan.

खोलें
InterScripts, Inc.

Epic SmartForms Build Consultant

InterScripts, Inc.

Design and deploy complex Epic SmartForms for a pediatric health system client. Coach Epic analysts and establish reusable build standards and workflows.

खोलें
InterScripts, Inc.

Senior Epic HIM Certified Consultant (Remote, US)

InterScripts, Inc.

Provide interim Epic HIM application support for a pediatric health system, including workflow maintenance and troubleshooting. Train a new analyst, document processes, and prepare the team for a smooth transition.

खोलें
cognitivo AG

IT Consultant, Banking and Payments

cognitivo AG

Advise banks and financial services providers on IT transformation, payment solutions, and AI adoption at Cognitivo, a specialist financial consultancy.

खोलें
VeriPark

Functional Consultant, Financial Services

VeriPark

Help VeriPark enable financial institutions to become digital leaders through standout customer journeys. Work with a global team on projects shaping the future of digital finance.

खोलें
Jhpiego

Technical Director, Sustainable Health Systems and Private Sector Engagement

Jhpiego

Lead Jhpiego’s work to build sustainable, market-enabled health systems. Develop private-sector partnerships, innovative financing, and scalable solutions across global health programs.

खोलें
3Shape

Tier 2 French-Speaking Support Consultant – 3Shape, Ukraine

3Shape

Provide technical support for 3Shape dental scanners and software, assisting dental partners and users in French, Ukrainian, and English.

खोलें
3Shape

Tier 2 Support Consultant, English – Kyiv Hybrid

3Shape

Troubleshoot 3Shape dental scanners and software for customers worldwide, handling support through digital sessions, phone, and email. Based in a hybrid Kyiv role, you’ll document CRM cases and pass customer feedback to relevant teams.

खोलें