3Shape
3Shape
3Shape डेनमार्क में मुख्यालय वाली एक प्रौद्योगिकी कंपनी है, जो दंत चिकित्सा और ऑडियो अनुप्रयोगों के लिए 3D स्कैनर तथा CAD/CAM सॉफ़्टवेयर विकसित करती है। इसके डिजिटल उपकरण स्वास्थ्य पेशेवरों को रोगियों के निदान और देखभाल में सहायता देते हैं तथा विशेषीकृत क्लिनिकल कार्यप्रवाहों में हार्डवेयर और सॉफ़्टवेयर को एक-दूसरे से जोड़ते हैं। 3Shape चीन, यूरोप, लैटिन अमेरिका और संयुक्त राज्य अमेरिका में उत्पादन सुविधाओं और कार्यालयों का संचालन करती है, जिससे चिकित्सा प्रौद्योगिकी, उत्पाद विकास, सॉफ़्टवेयर और विनिर्माण में रुचि रखने वाले लोगों के लिए अंतरराष्ट्रीय कार्यपरिवेश उपलब्ध होता है।

Tier 2 Support Consultant, English – Kyiv Hybrid

Troubleshoot 3Shape dental scanners and software for customers worldwide, handling support through digital sessions, phone, and email. Based in a hybrid Kyiv role, you’ll document CRM cases and pass customer feedback to relevant teams.

विवरण

  • Troubleshoot 3Shape hardware, including 3D scanners, and software
  • Assist customers through online sessions, phone calls, and email
  • Take part in occasional on-site events
  • Handle support cases by gathering customer details in line with company procedures
  • Document support cases in the company CRM
  • Coordinate with other departments
  • Pass customer feedback to the appropriate teams

आवश्यकताएँ

  • A customer-focused approach
  • Clear communication, including the ability to ask questions and listen carefully
  • Strong spoken and written English and Ukrainian at B2 level or above
  • At least intermediate English for communication with internal teams
  • Problem-solving ability and logical thinking
  • A results-focused, resilient approach under stress
  • Motivation to develop professionally and learn
  • Analytical thinking, multitasking ability, and empathy

लाभ

  • Work that contributes to the future of dentistry
  • A distinctive, friendly, and supportive professional environment
  • Ongoing opportunities for professional growth and development
  • A healthy balance between work and personal life
  • Comprehensive benefits, including 24 working days of annual leave
  • Medical insurance
  • Paid sick leave, including leave to care for a sick child
  • Maternity and paternity leave
  • Breakfast and lunch at the office
  • Comfortable office in UNIT.City
  • Free employee parking
  • Occasional business travel to Western Europe

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