3Shape
3Shape
3Shape este o companie de tehnologie cu sediul în Danemarca, care dezvoltă scanere 3D și software CAD/CAM pentru aplicații dentare și audio. Instrumentele sale digitale sprijină profesioniștii din domeniul sănătății în diagnosticarea și îngrijirea pacienților, conectând hardware-ul și software-ul în fluxuri de lucru clinice specializate. 3Shape operează unități de producție și birouri în China, Europa, America Latină și Statele Unite, oferind un mediu internațional pentru persoanele interesate de tehnologie medicală, dezvoltarea de produse, software și producție.

Tier 2 Support Consultant, English – Kyiv Hybrid

Troubleshoot 3Shape dental scanners and software for customers worldwide, handling support through digital sessions, phone, and email. Based in a hybrid Kyiv role, you’ll document CRM cases and pass customer feedback to relevant teams.

Descriere

  • Troubleshoot 3Shape hardware, including 3D scanners, and software
  • Assist customers through online sessions, phone calls, and email
  • Take part in occasional on-site events
  • Handle support cases by gathering customer details in line with company procedures
  • Document support cases in the company CRM
  • Coordinate with other departments
  • Pass customer feedback to the appropriate teams

Cerințe

  • A customer-focused approach
  • Clear communication, including the ability to ask questions and listen carefully
  • Strong spoken and written English and Ukrainian at B2 level or above
  • At least intermediate English for communication with internal teams
  • Problem-solving ability and logical thinking
  • A results-focused, resilient approach under stress
  • Motivation to develop professionally and learn
  • Analytical thinking, multitasking ability, and empathy

Beneficii

  • Work that contributes to the future of dentistry
  • A distinctive, friendly, and supportive professional environment
  • Ongoing opportunities for professional growth and development
  • A healthy balance between work and personal life
  • Comprehensive benefits, including 24 working days of annual leave
  • Medical insurance
  • Paid sick leave, including leave to care for a sick child
  • Maternity and paternity leave
  • Breakfast and lunch at the office
  • Comfortable office in UNIT.City
  • Free employee parking
  • Occasional business travel to Western Europe

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