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SONDA este o companie cu o tradiție îndelungată, care activează în domeniile consultanței, logisticii și marketingului. Platforma sa de cariere le oferă potențialilor candidați un spațiu în care pot explora oportunități și afla mai multe despre posibilitatea de a se alătura organizației. Pentru persoanele aflate în căutarea unui loc de muncă, profilul SONDA reprezintă un punct de plecare pentru descoperirea unor roluri în cadrul unei companii ample și multidisciplinare.
Junior IT Support Technician (Level 1B)
Provide remote and on-site N1/N2 support for clinical software, hardware, and networks at SONDA. The role handles incidents, asset tracking, and VIP user support.
Descriere
- Provide remote and on-site N1/N2 support for cobas Infinity, navify, and corporate software
- Install and configure Zebra and Epson label printers, peripherals, and cabling
- Diagnose hardware faults and report them for warranty claims or replacement
- Handle incidents, service requests, preventive maintenance, and implementations
- Track each incident or service request through to resolution
- Manage warranty claims with manufacturers for defective parts through closure
- Keep the ticket management system up to date
- Prepare an electronic service record for each support visit
- Manage assets through physical inventory and equipment labeling
- Support VIP users and coordinate with other teams to resolve requests
Cerințe
- Graduate or technical degree in Systems, Networks, or Telecommunications
- Knowledge of LIS-HIS interfaces, Windows Server, basic networking, and SQL
- Cloud or Azure knowledge is preferred
- Basic English proficiency
- Two years of technical support experience
- Knowledge of operating systems
Beneficii
- Flexible work arrangements that support personal and professional balance
- Ongoing professional development and skill growth aligned with individual interests
- A collaborative, diverse, and innovative work environment
- Access to SONDA Academy for continuous learning
- SONDA Wellness support for personal and professional balance, with physical, mental, and social health initiatives
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