SONDA
SONDA
SONDA is a long-established company operating across consulting, logistics, and marketing. Its career platform gives prospective candidates a place to explore opportunities and learn more about joining the organization. For job seekers, SONDA’s profile provides a starting point for discovering roles within a broad, multidisciplinary business.

Junior IT Support Technician (Level 1B)

Provide remote and on-site N1/N2 support for clinical software, hardware, and networks at SONDA. The role handles incidents, asset tracking, and VIP user support.

Description

  • Provide remote and on-site N1/N2 support for cobas Infinity, navify, and corporate software
  • Install and configure Zebra and Epson label printers, peripherals, and cabling
  • Diagnose hardware faults and report them for warranty claims or replacement
  • Handle incidents, service requests, preventive maintenance, and implementations
  • Track each incident or service request through to resolution
  • Manage warranty claims with manufacturers for defective parts through closure
  • Keep the ticket management system up to date
  • Prepare an electronic service record for each support visit
  • Manage assets through physical inventory and equipment labeling
  • Support VIP users and coordinate with other teams to resolve requests

Requirements

  • Graduate or technical degree in Systems, Networks, or Telecommunications
  • Knowledge of LIS-HIS interfaces, Windows Server, basic networking, and SQL
  • Cloud or Azure knowledge is preferred
  • Basic English proficiency
  • Two years of technical support experience
  • Knowledge of operating systems

Benefits

  • Flexible work arrangements that support personal and professional balance
  • Ongoing professional development and skill growth aligned with individual interests
  • A collaborative, diverse, and innovative work environment
  • Access to SONDA Academy for continuous learning
  • SONDA Wellness support for personal and professional balance, with physical, mental, and social health initiatives

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