
Process Improvement Technician at SONDA - Remote in Chile
SONDAProcess Improvement Technician at SONDA, a technology company. Monitor tickets, backlogs, and SLAs while preparing management reports and supporting quality initiatives.


Process Improvement Technician at SONDA, a technology company. Monitor tickets, backlogs, and SLAs while preparing management reports and supporting quality initiatives.

Deliver first-level service desk support in Spanish and Portuguese for SONDA customers. Handle chat, phone, and ticket-based requests, including access guidance, password resets, remote sessions, and authenticator setup.

Join SONDA as a bilingual service desk agent providing first-level support in Spanish and Portuguese. Assist users through chat, phone, and ticket queues with access, authentication, and basic system usability issues.

SONDA is seeking a bilingual Spanish Service Desk Agent to deliver remote first-level support. The role handles chat, phone, and ticket requests involving access, passwords, and authenticator setup.

Provide onsite and remote IT support to SONDA users in Chile, handling incident diagnosis, hardware maintenance, ticket management, and equipment inventory. The role also covers installations, data migrations, technical escalations, and user communication through resolution.

Provide on-site technical support for computer equipment and institutional software at SONDA. Configure systems, troubleshoot issues, and assist with warranty processes.

On-site technical support role at SONDA in São José dos Campos, supporting hardware, software, telephony, and videoconferencing service requests.

Define Java, distributed systems, and cloud architectures at SONDA while serving as a technical reference for DevOps, security, Kubernetes, and software quality.

Operations Consultant supporting SONDA clients with implemented technology solutions. The role covers database management, web applications, and systems integration.