3Shape
3Shape
1 001 – 5 000 Қызметкерлер
КонсалтингЛогистикаӨндіріс
3Shape — штаб-пәтері Данияда орналасқан, стоматология және аудио салаларына арналған 3D сканерлер мен CAD/CAM бағдарламалық жасақтамасын әзірлейтін технологиялық компания. Оның цифрлық құралдары медицина мамандарына пациенттерді диагностикалауға және оларға күтім көрсетуге көмектесіп, мамандандырылған клиникалық жұмыс процестерінде аппараттық және бағдарламалық жасақтаманы өзара байланыстырады. 3Shape компаниясының Қытайда, Еуропада, Латын Америкасында және Америка Құрама Штаттарында өндіріс орындары мен кеңселері бар. Бұл медициналық технологияға, өнім әзірлеуге, бағдарламалық жасақтамаға және өндіріске қызығатын адамдар үшін халықаралық орта ұсынады.

Tier 2 Support Consultant, English – Kyiv Hybrid

Troubleshoot 3Shape dental scanners and software for customers worldwide, handling support through digital sessions, phone, and email. Based in a hybrid Kyiv role, you’ll document CRM cases and pass customer feedback to relevant teams.

Сипаттама

  • Troubleshoot 3Shape hardware, including 3D scanners, and software
  • Assist customers through online sessions, phone calls, and email
  • Take part in occasional on-site events
  • Handle support cases by gathering customer details in line with company procedures
  • Document support cases in the company CRM
  • Coordinate with other departments
  • Pass customer feedback to the appropriate teams

Талаптар

  • A customer-focused approach
  • Clear communication, including the ability to ask questions and listen carefully
  • Strong spoken and written English and Ukrainian at B2 level or above
  • At least intermediate English for communication with internal teams
  • Problem-solving ability and logical thinking
  • A results-focused, resilient approach under stress
  • Motivation to develop professionally and learn
  • Analytical thinking, multitasking ability, and empathy

Артықшылықтар

  • Work that contributes to the future of dentistry
  • A distinctive, friendly, and supportive professional environment
  • Ongoing opportunities for professional growth and development
  • A healthy balance between work and personal life
  • Comprehensive benefits, including 24 working days of annual leave
  • Medical insurance
  • Paid sick leave, including leave to care for a sick child
  • Maternity and paternity leave
  • Breakfast and lunch at the office
  • Comfortable office in UNIT.City
  • Free employee parking
  • Occasional business travel to Western Europe

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