3Shape
3Shape
1 001 – 5 000 Darbuotojai
GamybaKonsultavimasLogistika
„3Shape“ – Danijoje įsikūrusi technologijų bendrovė, kurianti 3D skaitytuvus ir CAD/CAM programinę įrangą odontologijos bei audiologijos reikmėms. Jos skaitmeniniai įrankiai padeda sveikatos priežiūros specialistams diagnozuoti pacientus ir rūpintis jų sveikata, taip pat sujungia aparatinę ir programinę įrangą specializuotuose klinikiniuose procesuose. „3Shape“ turi gamybos padalinių ir biurų Kinijoje, Europoje, Lotynų Amerikoje ir Jungtinėse Amerikos Valstijose, todėl siūlo tarptautinę aplinką žmonėms, besidomintiems medicinos technologijomis, produktų kūrimu, programine įranga ir gamyba.

Tier 2 Support Consultant, English – Kyiv Hybrid

Troubleshoot 3Shape dental scanners and software for customers worldwide, handling support through digital sessions, phone, and email. Based in a hybrid Kyiv role, you’ll document CRM cases and pass customer feedback to relevant teams.

Aprašymas

  • Troubleshoot 3Shape hardware, including 3D scanners, and software
  • Assist customers through online sessions, phone calls, and email
  • Take part in occasional on-site events
  • Handle support cases by gathering customer details in line with company procedures
  • Document support cases in the company CRM
  • Coordinate with other departments
  • Pass customer feedback to the appropriate teams

Reikalavimai

  • A customer-focused approach
  • Clear communication, including the ability to ask questions and listen carefully
  • Strong spoken and written English and Ukrainian at B2 level or above
  • At least intermediate English for communication with internal teams
  • Problem-solving ability and logical thinking
  • A results-focused, resilient approach under stress
  • Motivation to develop professionally and learn
  • Analytical thinking, multitasking ability, and empathy

Privalumai

  • Work that contributes to the future of dentistry
  • A distinctive, friendly, and supportive professional environment
  • Ongoing opportunities for professional growth and development
  • A healthy balance between work and personal life
  • Comprehensive benefits, including 24 working days of annual leave
  • Medical insurance
  • Paid sick leave, including leave to care for a sick child
  • Maternity and paternity leave
  • Breakfast and lunch at the office
  • Comfortable office in UNIT.City
  • Free employee parking
  • Occasional business travel to Western Europe

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