Insurance Claims Executive
EXL
Review UK insurance claim documents, validate transaction details, and set up FNOL claims for EXL. This full-time hybrid role is based in Noida, India.
Ашу
Octal Technical Solutions — 2004 жылы құрылған, Филиппинде орналасқан IT консалтинг компаниясы және арнайы шешімдер жеткізушісі. Оның қызметтері IT мамандарын ұсыну және қашықтан жұмыс істейтін қызметкерлермен команданы толықтыру, арнайы қолданбалар әзірлеу, инфрақұрылымды қолдау және электрондық коммерцияға арналған веб-сайттар әзірлеуді қамтиды. Компания сонымен қатар веб-негізді кәсіпорын ресурстарын жоспарлауға арналған Acumatica Cloud ERP және жасанды интеллект арқылы клиенттерге қызмет көрсетуге арналған IBM Watsonx Assistant сияқты бизнес-технология шешімдерін ұсынады. 11–50 қызметкерден тұратын командасы бар Octal консалтинг, логистика және SaaS-қа қатысты операцияларда практикалық технологиялық сараптама іздейтін ұйымдарға қолдау көрсетеді.
Application Support Engineer – POS | Hybrid Quezon City
Provide L2 production support for POS applications, covering incident analysis, deployments, troubleshooting, and service restoration. This full-time hybrid role combines onsite and work-from-home operations with SLA-based support.
Сипаттама
- Provide L2 application support for the VS Application
- Analyze incident and issue tickets that require advanced technical investigation
- Investigate application errors, system failures, and performance problems
- Contribute to root cause analysis for recurring incidents
- Deliver timely fixes or workarounds to restore service
- Review application logs and database queries
- Reproduce issues in test and staging environments
- Use SQL, scripts, and monitoring tools to troubleshoot applications
- Assist with deployments, including patches, hotfixes, and minor releases
- Verify application functionality following releases
- Coordinate rollout activities with DevOps
- Identify performance bottlenecks and suggest improvements
- Meet defined service-level agreements
- Connect L1 client support teams with L3 technical teams
- Escalate complex defects with thorough analysis and supporting logs
- Keep stakeholders informed about issue status and expected resolution times
- Maintain runbooks, standard operating procedures, and troubleshooting guides
- Record known issues and their resolutions
Талаптар
- Bachelor’s degree in computer engineering, computer science, or information technology
- At least 3 years of experience as an application support engineer
- Practical knowledge of SQL, scripting, and log analysis
- Strong analytical, problem-solving, detail-oriented, collaborative, and communication skills
- ITIL experience is an advantage
- Work a hybrid schedule of 3 onsite days and 2 work-from-home days each week
- Be willing to work at the client’s site when assigned
- Be available for weekend and mid-shift work as needed, including schedules such as 3:00 PM to 12:00 AM
- Be available to provide coverage across a seven-day operational schedule
Артықшылықтар
- Government-mandated benefits, including SSS, Pag-IBIG, PhilHealth, and a 13th-month benefit
- Health insurance
- Standard emergency, sick, and vacation leave
Ұқсас жұмыс орындары
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Lead end-to-end UX and UI design across a portfolio of Coutts fintech products. Use research, prototyping and workshops to shape customer experiences in a hybrid role in the United Kingdom.
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