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Eleken.
Eleken.
51 – 200 Employees
ConsultingHealthcareMarketing
Eleken. is a UI/UX design agency that helps SaaS companies create, improve, and scale digital products. Its work includes product redesigns, end-to-end design for new products, and dedicated designer support that extends client teams. The agency applies user-centered design to complex B2B products and technical use cases across areas such as healthcare, fintech, and data analytics. By collaborating closely with existing teams, Eleken. supports iterative improvements and time-sensitive product recovery with responsive design expertise.
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Account Manager – Ukraine Remote

Customer Success-focused Account Manager supporting client relationships and retention for Eleken’s subscription-based SaaS design services. The role covers client feedback, invoicing, renewals, and opportunities for account growth.

UAUkraineRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredAccount ManagerSales

Description

  • Manage relationships with active clients to keep collaboration running smoothly
  • Lead quarterly NPS conversations and gather detailed client feedback
  • Secure testimonials and reviews through platforms such as Clutch and LinkedIn
  • Hold exit interviews with departing clients
  • Oversee invoicing and help ensure payments arrive on time
  • Identify potential account risks early and coordinate appropriate internal action
  • Maintain a warm, professional communication style and follow up on delayed feedback or payments
  • Reconnect with former clients and nurture ongoing relationships
  • Find opportunities for account expansion or client return
  • Partner effectively with sales and marketing teams
  • Complete the hiring process, including Talent Acquisition and CEO interviews, reference checks, and the offer stage

Requirements

  • At least two years of experience in B2B client-facing work such as Customer Success, Sales, or Account Management, ideally within technology or creative services
  • Fluent spoken and written English for client communication
  • Experience leading discovery calls to uncover business goals, needs, blockers, and risks
  • Ability to identify and pursue upsell and cross-sell opportunities
  • Working knowledge of CRM platforms and client communication tools, including Slack, Notion, and Attio
  • A discovery-oriented approach grounded in curiosity and thoughtful open-ended questions
  • Empathy and a strong focus on client needs
  • Clear, structured, and diplomatic communication
  • Initiative to recommend process improvements
  • Strong organization and prioritization when managing several clients and competing priorities
  • Ability to collaborate effectively with sales and marketing
  • Ability to work as a private entrepreneur under the Ukrainian FOP structure

Benefits

  • Flexible working schedule
  • Paid vacation and sick leave
  • Fully remote work
  • Compensation for co-working space
  • Financial support with accounting administration
  • Employee referral bonus
  • Reading club and corporate library

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