Eleken.
Eleken.
Eleken. एक UI/UX डिज़ाइन एजेंसी है, जो SaaS कंपनियों को डिजिटल उत्पाद बनाने, बेहतर करने और बड़े स्तर पर विकसित करने में मदद करती है। इसके काम में उत्पादों का पुनःडिज़ाइन, नए उत्पादों के लिए शुरुआत से अंत तक डिज़ाइन और क्लाइंट टीमों को सहयोग देने वाले समर्पित डिज़ाइनर शामिल हैं। यह एजेंसी स्वास्थ्य सेवा, फिनटेक और डेटा विश्लेषण जैसे क्षेत्रों में जटिल B2B उत्पादों और तकनीकी उपयोग मामलों के लिए उपयोगकर्ता-केंद्रित डिज़ाइन लागू करती है। मौजूदा टीमों के साथ करीबी सहयोग करके Eleken. क्रमिक सुधारों और समय-संवेदी उत्पाद पुनर्बहाली में प्रतिक्रियाशील डिज़ाइन विशेषज्ञता के माध्यम से सहायता करती है।

Account Manager – Ukraine Remote

Customer Success-focused Account Manager supporting client relationships and retention for Eleken’s subscription-based SaaS design services. The role covers client feedback, invoicing, renewals, and opportunities for account growth.

विवरण

  • Manage relationships with active clients to keep collaboration running smoothly
  • Lead quarterly NPS conversations and gather detailed client feedback
  • Secure testimonials and reviews through platforms such as Clutch and LinkedIn
  • Hold exit interviews with departing clients
  • Oversee invoicing and help ensure payments arrive on time
  • Identify potential account risks early and coordinate appropriate internal action
  • Maintain a warm, professional communication style and follow up on delayed feedback or payments
  • Reconnect with former clients and nurture ongoing relationships
  • Find opportunities for account expansion or client return
  • Partner effectively with sales and marketing teams
  • Complete the hiring process, including Talent Acquisition and CEO interviews, reference checks, and the offer stage

आवश्यकताएँ

  • At least two years of experience in B2B client-facing work such as Customer Success, Sales, or Account Management, ideally within technology or creative services
  • Fluent spoken and written English for client communication
  • Experience leading discovery calls to uncover business goals, needs, blockers, and risks
  • Ability to identify and pursue upsell and cross-sell opportunities
  • Working knowledge of CRM platforms and client communication tools, including Slack, Notion, and Attio
  • A discovery-oriented approach grounded in curiosity and thoughtful open-ended questions
  • Empathy and a strong focus on client needs
  • Clear, structured, and diplomatic communication
  • Initiative to recommend process improvements
  • Strong organization and prioritization when managing several clients and competing priorities
  • Ability to collaborate effectively with sales and marketing
  • Ability to work as a private entrepreneur under the Ukrainian FOP structure

लाभ

  • Flexible working schedule
  • Paid vacation and sick leave
  • Fully remote work
  • Compensation for co-working space
  • Financial support with accounting administration
  • Employee referral bonus
  • Reading club and corporate library

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