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Deschide
Eleken. este o agenție de design UI/UX care ajută companiile de software ca serviciu să creeze, să îmbunătățească și să extindă produse digitale. Activitatea sa include redesignul produselor, design complet pentru produse noi și sprijin oferit de designeri dedicați care extind echipele clienților. Agenția aplică principii de design centrat pe utilizator pentru produse B2B complexe și cazuri de utilizare tehnice din domenii precum sănătatea, fintech și analiza datelor. Prin colaborarea strânsă cu echipele existente, Eleken. sprijină îmbunătățirile iterative și recuperarea rapidă a produselor aflate sub presiunea timpului, oferind expertiză în designul responsiv.
Account Manager – Ukraine Remote
Customer Success-focused Account Manager supporting client relationships and retention for Eleken’s subscription-based SaaS design services. The role covers client feedback, invoicing, renewals, and opportunities for account growth.
Descriere
- Manage relationships with active clients to keep collaboration running smoothly
- Lead quarterly NPS conversations and gather detailed client feedback
- Secure testimonials and reviews through platforms such as Clutch and LinkedIn
- Hold exit interviews with departing clients
- Oversee invoicing and help ensure payments arrive on time
- Identify potential account risks early and coordinate appropriate internal action
- Maintain a warm, professional communication style and follow up on delayed feedback or payments
- Reconnect with former clients and nurture ongoing relationships
- Find opportunities for account expansion or client return
- Partner effectively with sales and marketing teams
- Complete the hiring process, including Talent Acquisition and CEO interviews, reference checks, and the offer stage
Cerințe
- At least two years of experience in B2B client-facing work such as Customer Success, Sales, or Account Management, ideally within technology or creative services
- Fluent spoken and written English for client communication
- Experience leading discovery calls to uncover business goals, needs, blockers, and risks
- Ability to identify and pursue upsell and cross-sell opportunities
- Working knowledge of CRM platforms and client communication tools, including Slack, Notion, and Attio
- A discovery-oriented approach grounded in curiosity and thoughtful open-ended questions
- Empathy and a strong focus on client needs
- Clear, structured, and diplomatic communication
- Initiative to recommend process improvements
- Strong organization and prioritization when managing several clients and competing priorities
- Ability to collaborate effectively with sales and marketing
- Ability to work as a private entrepreneur under the Ukrainian FOP structure
Beneficii
- Flexible working schedule
- Paid vacation and sick leave
- Fully remote work
- Compensation for co-working space
- Financial support with accounting administration
- Employee referral bonus
- Reading club and corporate library
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