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Technical Support Representative II – IoT, Italian, Portuguese and English (Remote Romania)
Provide remote technical support for a global IoT customer base, troubleshooting networking, cloud, cellular, and device lifecycle issues. Support field engineers through ticket management, issue analysis, and timely customer communication.
विवरण
- Deliver first-line technical support to customers worldwide
- Monitor and resolve support requests in the ticketing system
- Conduct initial troubleshooting and analyze reported issues
- Refer complex problems to Tier 2 support or Engineering as needed
- Keep customers informed with prompt updates aligned with SLA commitments
- Support Field Service Engineers remotely while they work at customer sites
आवश्यकताएँ
- At least two years of technical support experience involving IoT devices, field hardware, and networking systems
- Strong understanding of TCP/IP, including TCP and UDP
- Working knowledge of static IP addresses, DHCP reservations, NTP synchronization, MAC address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi
- Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and over-the-air firmware updates
- Understanding of SIM lifecycle management, including activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface-priority settings
- Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
- Familiarity with AWS, Azure, or Google Cloud Platform
- Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
- Basic familiarity with MQTT, HTTPS, WebSockets, webhooks, and REST APIs
- Familiarity with Postman, browser developer tools, Wireshark, and observability platforms such as Kibana or Groundcover is advantageous
- Excellent spoken and written communication skills in Italian, Portuguese, and English
लाभ
- 21 days of annual leave
- Medical coverage
- Remote work allowance of 400 lei gross per month
- Meal tickets worth 40 lei per working day
- A fun workplace focused on continuous growth
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