SupportNinja
SupportNinja
1 001 – 5 000 Қызметкерлер
B2BSaaS
SupportNinja ішкі қызметкерлер санын пропорционалды түрде арттырмай-ақ, өз мүмкіндіктерін кеңейткісі келетін бизнеске икемді аутсорсинг қызметтерін ұсынады. Компанияның қызмет бағыттарына клиенттік тәжірибе, клиенттерге және техникалық қолдау көрсету, контентті модерациялау, деректерді өңдеу, қаржы және бухгалтерлік есеп кіреді. Компания 200-ден астам бизнеске операцияларын жетілдіруге және өсуге ұмтылуына көмектесу үшін бейімделген қызмет көрсетуді жасанды интеллект негізіндегі шешімдермен үйлестіреді. 2015 жылы құрылған SupportNinja B2B және SaaS салаларында жұмыс істейді.

Technical Support Representative II – IoT, Italian, Portuguese and English (Remote Romania)

Provide remote technical support for a global IoT customer base, troubleshooting networking, cloud, cellular, and device lifecycle issues. Support field engineers through ticket management, issue analysis, and timely customer communication.

Сипаттама

  • Deliver first-line technical support to customers worldwide
  • Monitor and resolve support requests in the ticketing system
  • Conduct initial troubleshooting and analyze reported issues
  • Refer complex problems to Tier 2 support or Engineering as needed
  • Keep customers informed with prompt updates aligned with SLA commitments
  • Support Field Service Engineers remotely while they work at customer sites

Талаптар

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, including TCP and UDP
  • Working knowledge of static IP addresses, DHCP reservations, NTP synchronization, MAC address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi
  • Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and over-the-air firmware updates
  • Understanding of SIM lifecycle management, including activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface-priority settings
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Familiarity with AWS, Azure, or Google Cloud Platform
  • Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, webhooks, and REST APIs
  • Familiarity with Postman, browser developer tools, Wireshark, and observability platforms such as Kibana or Groundcover is advantageous
  • Excellent spoken and written communication skills in Italian, Portuguese, and English

Артықшылықтар

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A fun workplace focused on continuous growth

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