Remote Project Coordinator (South Africa)
Remote Recruitment
Coordinate project tasks, timelines and status updates for a UK-based employer. Work remotely from South Africa during UK business hours.
Open
SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.
Technical Support Representative II – IoT, Italian, Portuguese and English (Remote Romania)
Provide remote technical support for a global IoT customer base, troubleshooting networking, cloud, cellular, and device lifecycle issues. Support field engineers through ticket management, issue analysis, and timely customer communication.
Description
- Deliver first-line technical support to customers worldwide
- Monitor and resolve support requests in the ticketing system
- Conduct initial troubleshooting and analyze reported issues
- Refer complex problems to Tier 2 support or Engineering as needed
- Keep customers informed with prompt updates aligned with SLA commitments
- Support Field Service Engineers remotely while they work at customer sites
Requirements
- At least two years of technical support experience involving IoT devices, field hardware, and networking systems
- Strong understanding of TCP/IP, including TCP and UDP
- Working knowledge of static IP addresses, DHCP reservations, NTP synchronization, MAC address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi
- Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and over-the-air firmware updates
- Understanding of SIM lifecycle management, including activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface-priority settings
- Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
- Familiarity with AWS, Azure, or Google Cloud Platform
- Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
- Basic familiarity with MQTT, HTTPS, WebSockets, webhooks, and REST APIs
- Familiarity with Postman, browser developer tools, Wireshark, and observability platforms such as Kibana or Groundcover is advantageous
- Excellent spoken and written communication skills in Italian, Portuguese, and English
Benefits
- 21 days of annual leave
- Medical coverage
- Remote work allowance of 400 lei gross per month
- Meal tickets worth 40 lei per working day
- A fun workplace focused on continuous growth
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