dentsu Austria
dentsu Austria
51 – 200 Employees
EnterpriseMarketingMedia
dentsu Austria is the Austrian arm of the global Dentsu Group, helping organizations address business transformation, marketing, and sustainable growth. Its work combines research, analysis, media expertise, and integrated solutions to help brands navigate changing markets and create meaningful experiences. As part of an international network, dentsu Austria brings together perspectives across marketing, media, and enterprise services to turn complex challenges into practical opportunities for clients, their audiences, and society.

Lead Qualtrics Analyst, Mumbai Onsite

Lead Qualtrics CustomerXM implementations and integrations for Merkle clients in Mumbai. Guide client engagements, demos, delivery, and CX implementation teams.

Description

  • Deliver Qualtrics CustomerXM solutions for global clients from discovery through launch and support.
  • Manage client engagements from requirements gathering through deployment and post-launch support.
  • Run discovery workshops and solution design sessions.
  • Turn business needs into scalable customer experience solutions.
  • Set up Qualtrics surveys, dashboards, ticketing, access controls, and reporting.
  • Build and improve Qualtrics Workflows.
  • Set up Website and App Feedback Intercepts and digital experience feedback programs.
  • Help implement and configure Qualtrics Mobile SDKs and digital feedback channels.
  • Connect Qualtrics with CRM platforms, SFTP environments, APIs, and third-party applications.
  • Build, test, and troubleshoot API integrations and automated data exchanges.
  • Assess solutions, estimate effort, define scope, and evaluate technical feasibility.
  • Lead client demonstrations, proofs of concept, and pre-sales presentations.
  • Guide clients on customer experience practices and implementation approaches.
  • Keep stakeholders aligned on scope, timelines, risks, and deliverables.
  • Coach team members on Qualtrics implementation practices and technical capabilities.
  • Track project progress, handle escalations, and meet agreed timelines and quality standards.
  • Keep current with Qualtrics updates, customer experience trends, and industry practices.
  • Help plan resources, track utilization, and balance team workloads.

Requirements

  • Qualtrics CustomerXM (CX) certification is required.
  • Qualtrics Engagement Manager Certification (CX) is preferred.
  • Expertise implementing Qualtrics CustomerXM (CX).
  • Strong problem-solving ability.
  • Excellent written and spoken communication.
  • Stakeholder management skills.
  • Project management skills.
  • Experience with solution design, scoping, and effort estimation.
  • Ability to demonstrate proofs of concept.
  • Escalation management skills.

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