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dentsu Austria
dentsu Austria
51 – 200 Angajați
ÎntreprindereMarketingMedia
dentsu Austria este divizia austriacă a grupului global Dentsu și ajută organizațiile să abordeze transformarea afacerilor, marketingul și creșterea durabilă. Activitatea sa combină cercetarea, analiza, expertiza în media și soluțiile integrate pentru a ajuta mărcile să navigheze pe piețele în schimbare și să creeze experiențe relevante. Ca parte a unei rețele internaționale, dentsu Austria reunește perspective din marketing, media și servicii pentru companii, transformând provocările complexe în oportunități practice pentru clienți, publicul lor și societate.
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Locurile de muncă ale companiei

Lead Qualtrics Analyst, Mumbai Onsite

Lead Qualtrics CustomerXM implementations and integrations for Merkle clients in Mumbai. Guide client engagements, demos, delivery, and CX implementation teams.

INIndiaLa sediuNormă întreagăSeniorLimbă Obligatorie: englezăAnalist

Descriere

  • Deliver Qualtrics CustomerXM solutions for global clients from discovery through launch and support.
  • Manage client engagements from requirements gathering through deployment and post-launch support.
  • Run discovery workshops and solution design sessions.
  • Turn business needs into scalable customer experience solutions.
  • Set up Qualtrics surveys, dashboards, ticketing, access controls, and reporting.
  • Build and improve Qualtrics Workflows.
  • Set up Website and App Feedback Intercepts and digital experience feedback programs.
  • Help implement and configure Qualtrics Mobile SDKs and digital feedback channels.
  • Connect Qualtrics with CRM platforms, SFTP environments, APIs, and third-party applications.
  • Build, test, and troubleshoot API integrations and automated data exchanges.
  • Assess solutions, estimate effort, define scope, and evaluate technical feasibility.
  • Lead client demonstrations, proofs of concept, and pre-sales presentations.
  • Guide clients on customer experience practices and implementation approaches.
  • Keep stakeholders aligned on scope, timelines, risks, and deliverables.
  • Coach team members on Qualtrics implementation practices and technical capabilities.
  • Track project progress, handle escalations, and meet agreed timelines and quality standards.
  • Keep current with Qualtrics updates, customer experience trends, and industry practices.
  • Help plan resources, track utilization, and balance team workloads.

Cerințe

  • Qualtrics CustomerXM (CX) certification is required.
  • Qualtrics Engagement Manager Certification (CX) is preferred.
  • Expertise implementing Qualtrics CustomerXM (CX).
  • Strong problem-solving ability.
  • Excellent written and spoken communication.
  • Stakeholder management skills.
  • Project management skills.
  • Experience with solution design, scoping, and effort estimation.
  • Ability to demonstrate proofs of concept.
  • Escalation management skills.

Locuri de muncă similare

AmeriLife

Remote Customer Care Representative — AmeriLife

AmeriLife
1.001 – 5.000 Angajați
Asistență medicalăConsultanțăFinanțe
USStatele Unite ale AmericiiALAlabamaCTConnecticutFLFloridaKYKentuckyMDMarylandMAMassachusettsMIMichiganMSMississippiNHNew HampshireNJNew JerseyNCCarolina de NordPAPennsylvaniaRIRhode IslandSCCarolina de SudTNTennesseeTXTexasVAVirginiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

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