dentsu Austria
dentsu Austria
51 – 200 कर्मचारी
उद्यममीडियाविपणन
dentsu Austria वैश्विक Dentsu Group की ऑस्ट्रियाई शाखा है, जो संगठनों को व्यावसायिक परिवर्तन, मार्केटिंग और सतत विकास की चुनौतियों से निपटने में मदद करती है। इसका काम अनुसंधान, विश्लेषण, मीडिया विशेषज्ञता और एकीकृत समाधानों को जोड़कर ब्रांडों को बदलते बाजारों में दिशा तय करने और सार्थक अनुभव बनाने में सहायता करता है। एक अंतरराष्ट्रीय नेटवर्क के हिस्से के रूप में, dentsu Austria मार्केटिंग, मीडिया और उद्यम सेवाओं के विभिन्न दृष्टिकोणों को एक साथ लाकर ग्राहकों, उनके दर्शकों और समाज के लिए जटिल चुनौतियों को व्यावहारिक अवसरों में बदलता है।

Lead Qualtrics Analyst, Mumbai Onsite

Lead Qualtrics CustomerXM implementations and integrations for Merkle clients in Mumbai. Guide client engagements, demos, delivery, and CX implementation teams.

विवरण

  • Deliver Qualtrics CustomerXM solutions for global clients from discovery through launch and support.
  • Manage client engagements from requirements gathering through deployment and post-launch support.
  • Run discovery workshops and solution design sessions.
  • Turn business needs into scalable customer experience solutions.
  • Set up Qualtrics surveys, dashboards, ticketing, access controls, and reporting.
  • Build and improve Qualtrics Workflows.
  • Set up Website and App Feedback Intercepts and digital experience feedback programs.
  • Help implement and configure Qualtrics Mobile SDKs and digital feedback channels.
  • Connect Qualtrics with CRM platforms, SFTP environments, APIs, and third-party applications.
  • Build, test, and troubleshoot API integrations and automated data exchanges.
  • Assess solutions, estimate effort, define scope, and evaluate technical feasibility.
  • Lead client demonstrations, proofs of concept, and pre-sales presentations.
  • Guide clients on customer experience practices and implementation approaches.
  • Keep stakeholders aligned on scope, timelines, risks, and deliverables.
  • Coach team members on Qualtrics implementation practices and technical capabilities.
  • Track project progress, handle escalations, and meet agreed timelines and quality standards.
  • Keep current with Qualtrics updates, customer experience trends, and industry practices.
  • Help plan resources, track utilization, and balance team workloads.

आवश्यकताएँ

  • Qualtrics CustomerXM (CX) certification is required.
  • Qualtrics Engagement Manager Certification (CX) is preferred.
  • Expertise implementing Qualtrics CustomerXM (CX).
  • Strong problem-solving ability.
  • Excellent written and spoken communication.
  • Stakeholder management skills.
  • Project management skills.
  • Experience with solution design, scoping, and effort estimation.
  • Ability to demonstrate proofs of concept.
  • Escalation management skills.

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