The Mortgage Office
The Mortgage Office
51 – 200 कर्मचारी
B2BSaaSवित्त
The Mortgage Office उन निजी ऋणदाताओं, सरकारी संस्थाओं और गैर-लाभकारी संगठनों के लिए SaaS सॉफ़्टवेयर उपलब्ध कराता है जो ऋणों की शुरुआत और सर्विसिंग करते हैं। इसका प्लेटफ़ॉर्म ऋण प्रबंधन, निवेशक निधि प्रशासन, अंशदान और वितरण, निवेशक विवरण, रिपोर्टिंग तथा QuickBooks जैसे एकीकरणों को एक ही संचालन प्रणाली में एकीकृत करता है। जटिल ऋण परिदृश्यों के लिए निर्मित यह सॉफ़्टवेयर सटीक अभिलेख-रखरखाव, अनुपालन-केंद्रित कार्यप्रवाह और ऋणदाताओं, उधारकर्ताओं तथा निवेशकों के बीच अधिक स्पष्ट संचार का समर्थन करता है, साथ ही वित्त टीमों को अपने संचालन को अधिक कुशलता से प्रबंधित करने में मदद करता है।

Support Engineer – API and SQL

Support escalations for a private-lending SaaS platform, focusing on APIs, SQL, and SmartView. Investigate defects, create custom solutions, and coordinate resolutions with Engineering and Product.

विवरण

  • Investigate escalated backend issues by reproducing problems, identifying root causes, and defining workarounds
  • Create comprehensive defect reports and monitor issues through resolution, including reproduction steps and expected behavior
  • Resolve complex support cases involving APIs, SmartView, SQL, and related integrations
  • Build customer-facing solutions with SQL and internal APIs
  • Guide Tier 1 Support Specialists on technical issues
  • Reproduce escalated problems, verify fixes, and establish interim workarounds
  • Partner with Engineering and Product through thoroughly documented and triaged defect reports
  • Address complex customer support cases by phone, email, and chat

आवश्यकताएँ

  • Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, or equivalent professional experience
  • At least five years of experience in technical support, support engineering, or software quality assurance, preferably in B2B SaaS or fintech
  • Strong debugging and troubleshooting ability, including log analysis, error tracing, and root-cause isolation
  • Practical knowledge of APIs, SQL databases, and software integrations
  • Experience using defect-tracking and customer-support platforms such as Azure DevOps, HubSpot CRM, or comparable tools
  • Clear written and verbal communication skills for translating technical issues to nontechnical audiences
  • Ability to collaborate effectively with Development, Product, and Customer Success teams
  • Experience with mortgage, lending, or fintech applications is preferred
  • Familiarity with Azure, AWS, or SaaS infrastructure principles
  • Ability to produce clear, high-quality technical support and developer documentation
  • Proficiency in Microsoft Excel, including formulas, data analysis, and logical reasoning
  • Experience with loan origination, loan servicing, or private-lending processes

लाभ

  • Competitive pay
  • Bonus opportunities
  • Medical, dental, and vision coverage
  • 401(k) matching
  • Wellness initiatives
  • Professional growth opportunities
  • Employee recognition initiatives
  • Team-building activities and on-site amenities

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