The Mortgage Office
The Mortgage Office
51 – 200 Қызметкерлер
B2BSaaSҚаржы
The Mortgage Office жеке кредит берушілерге, несие беретін және қызмет көрсететін мемлекеттік ұйымдар мен коммерциялық емес ұйымдарға арналған SaaS бағдарламалық жасақтамасын ұсынады. Оның платформасы несиелерді басқаруды, инвесторлар қаражатын әкімшілендіруді, жарналар мен бөліністерді, инвесторлар көшірмелерін, есептілікті және QuickBooks сияқты интеграцияларды бір операциялық жүйеге біріктіреді. Күрделі несие беру жағдайларына арналған бұл бағдарламалық жасақтама есеп жүргізудің дәлдігін, талаптарға сәйкестікке бағытталған жұмыс процестерін және кредит берушілер, қарыз алушылар мен инвесторлар арасындағы түсініктірек коммуникацияны қамтамасыз етеді, сондай-ақ қаржы топтарына операцияларын тиімдірек басқаруға көмектеседі.

Support Engineer – API and SQL

Support escalations for a private-lending SaaS platform, focusing on APIs, SQL, and SmartView. Investigate defects, create custom solutions, and coordinate resolutions with Engineering and Product.

Сипаттама

  • Investigate escalated backend issues by reproducing problems, identifying root causes, and defining workarounds
  • Create comprehensive defect reports and monitor issues through resolution, including reproduction steps and expected behavior
  • Resolve complex support cases involving APIs, SmartView, SQL, and related integrations
  • Build customer-facing solutions with SQL and internal APIs
  • Guide Tier 1 Support Specialists on technical issues
  • Reproduce escalated problems, verify fixes, and establish interim workarounds
  • Partner with Engineering and Product through thoroughly documented and triaged defect reports
  • Address complex customer support cases by phone, email, and chat

Талаптар

  • Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, or equivalent professional experience
  • At least five years of experience in technical support, support engineering, or software quality assurance, preferably in B2B SaaS or fintech
  • Strong debugging and troubleshooting ability, including log analysis, error tracing, and root-cause isolation
  • Practical knowledge of APIs, SQL databases, and software integrations
  • Experience using defect-tracking and customer-support platforms such as Azure DevOps, HubSpot CRM, or comparable tools
  • Clear written and verbal communication skills for translating technical issues to nontechnical audiences
  • Ability to collaborate effectively with Development, Product, and Customer Success teams
  • Experience with mortgage, lending, or fintech applications is preferred
  • Familiarity with Azure, AWS, or SaaS infrastructure principles
  • Ability to produce clear, high-quality technical support and developer documentation
  • Proficiency in Microsoft Excel, including formulas, data analysis, and logical reasoning
  • Experience with loan origination, loan servicing, or private-lending processes

Артықшылықтар

  • Competitive pay
  • Bonus opportunities
  • Medical, dental, and vision coverage
  • 401(k) matching
  • Wellness initiatives
  • Professional growth opportunities
  • Employee recognition initiatives
  • Team-building activities and on-site amenities

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