The Mortgage Office

51 – 200 Angajați

The Mortgage Office furnizează software SaaS pentru creditori privați, entități guvernamentale și organizații nonprofit care acordă și administrează împrumuturi. Platforma sa reunește într-un singur sistem operațional gestionarea împrumuturilor, administrarea fondurilor investitorilor, contribuțiile și distribuțiile, extrasele investitorilor, raportarea și integrări precum QuickBooks. Conceput pentru scenarii complexe de creditare, software-ul sprijină păstrarea exactă a evidențelor, fluxuri de lucru axate pe conformitate și o comunicare mai clară între creditori, împrumutați și investitori, ajutând în același timp echipele financiare să își gestioneze operațiunile mai eficient.

Locurile de muncă ale companiei

Support Engineer – API and SQL

Support escalations for a private-lending SaaS platform, focusing on APIs, SQL, and SmartView. Investigate defects, create custom solutions, and coordinate resolutions with Engineering and Product.

acum 4 zile

Statele Unite ale Americii

California

80.000 $ – 90.000 $ / an

Hibrid Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Inginer de suport

AWS Azure Cloud SQL

Descriere

Investigate escalated backend issues by reproducing problems, identifying root causes, and defining workarounds
Create comprehensive defect reports and monitor issues through resolution, including reproduction steps and expected behavior
Resolve complex support cases involving APIs, SmartView, SQL, and related integrations
Build customer-facing solutions with SQL and internal APIs
Guide Tier 1 Support Specialists on technical issues
Reproduce escalated problems, verify fixes, and establish interim workarounds
Partner with Engineering and Product through thoroughly documented and triaged defect reports
Address complex customer support cases by phone, email, and chat

Cerințe

Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, or equivalent professional experience
At least five years of experience in technical support, support engineering, or software quality assurance, preferably in B2B SaaS or fintech
Strong debugging and troubleshooting ability, including log analysis, error tracing, and root-cause isolation
Practical knowledge of APIs, SQL databases, and software integrations
Experience using defect-tracking and customer-support platforms such as Azure DevOps, HubSpot CRM, or comparable tools
Clear written and verbal communication skills for translating technical issues to nontechnical audiences
Ability to collaborate effectively with Development, Product, and Customer Success teams
Experience with mortgage, lending, or fintech applications is preferred
Familiarity with Azure, AWS, or SaaS infrastructure principles
Ability to produce clear, high-quality technical support and developer documentation
Proficiency in Microsoft Excel, including formulas, data analysis, and logical reasoning
Experience with loan origination, loan servicing, or private-lending processes

Beneficii

Competitive pay
Bonus opportunities
Medical, dental, and vision coverage
401(k) matching
Wellness initiatives
Professional growth opportunities
Employee recognition initiatives
Team-building activities and on-site amenities

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Support Engineer – API and SQL

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Descriere

Cerințe

Beneficii

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