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The Mortgage Office
The Mortgage Office
51 – 200 Employees
B2BFinanceSaaS
The Mortgage Office provides SaaS software for private lenders, government entities, and nonprofit organizations that originate and service loans. Its platform brings loan management, investor fund administration, contributions and distributions, investor statements, reporting, and integrations such as QuickBooks into one operational system. Built for complex lending scenarios, the software supports accurate recordkeeping, compliance-focused workflows, and clearer communication among lenders, borrowers, and investors while helping finance teams manage their operations more efficiently.
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Support Engineer – API and SQL

Support escalations for a private-lending SaaS platform, focusing on APIs, SQL, and SmartView. Investigate defects, create custom solutions, and coordinate resolutions with Engineering and Product.

USUnited StatesCACalifornia
$80,000 – $90,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredSupport Engineer
AWSAzureCloudSQL

Description

  • Investigate escalated backend issues by reproducing problems, identifying root causes, and defining workarounds
  • Create comprehensive defect reports and monitor issues through resolution, including reproduction steps and expected behavior
  • Resolve complex support cases involving APIs, SmartView, SQL, and related integrations
  • Build customer-facing solutions with SQL and internal APIs
  • Guide Tier 1 Support Specialists on technical issues
  • Reproduce escalated problems, verify fixes, and establish interim workarounds
  • Partner with Engineering and Product through thoroughly documented and triaged defect reports
  • Address complex customer support cases by phone, email, and chat

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, or equivalent professional experience
  • At least five years of experience in technical support, support engineering, or software quality assurance, preferably in B2B SaaS or fintech
  • Strong debugging and troubleshooting ability, including log analysis, error tracing, and root-cause isolation
  • Practical knowledge of APIs, SQL databases, and software integrations
  • Experience using defect-tracking and customer-support platforms such as Azure DevOps, HubSpot CRM, or comparable tools
  • Clear written and verbal communication skills for translating technical issues to nontechnical audiences
  • Ability to collaborate effectively with Development, Product, and Customer Success teams
  • Experience with mortgage, lending, or fintech applications is preferred
  • Familiarity with Azure, AWS, or SaaS infrastructure principles
  • Ability to produce clear, high-quality technical support and developer documentation
  • Proficiency in Microsoft Excel, including formulas, data analysis, and logical reasoning
  • Experience with loan origination, loan servicing, or private-lending processes

Benefits

  • Competitive pay
  • Bonus opportunities
  • Medical, dental, and vision coverage
  • 401(k) matching
  • Wellness initiatives
  • Professional growth opportunities
  • Employee recognition initiatives
  • Team-building activities and on-site amenities

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