Cogna Educação
Cogna Educação
Cogna Educação ब्राज़ील की एक शिक्षा कंपनी है, जो प्रारंभिक बाल्यावस्था शिक्षा, भाषा अधिगम, व्यावसायिक प्रशिक्षण और उच्च शिक्षा के क्षेत्रों में काम करती है। इसका पोर्टफोलियो व्यक्तियों, व्यवसायों और सरकारी साझेदारों की जरूरतों को पूरा करता है तथा शिक्षा सेवाओं को डिजिटल और ई-कॉमर्स क्षमताओं के साथ जोड़ता है। 2.4 करोड़ से अधिक विद्यार्थियों को सेवाएँ देने और 10,000 से अधिक कर्मचारियों वाली Cogna बड़े पैमाने पर, कुशल और प्रौद्योगिकी-सक्षम समाधानों के माध्यम से सीखने की पहुँच बढ़ाने पर ध्यान केंद्रित करती है। इसका व्यापक संचालन मॉडल शिक्षा, प्रौद्योगिकी, डिजिटल उत्पादों, संचालन और संबंधित व्यावसायिक कार्यों में करियर तलाशने वाले पेशेवरों के लिए रुचिकर हो सकता है।

Junior Customer Service Analyst – Hybrid in Valinhos

Junior Customer Service Analyst supporting student requests, service metrics, and operational efficiency at Cogna Educação. The role contributes to issue resolution and process improvement within a major Brazilian education solutions company.

विवरण

  • Track operational metrics to identify service deviations and process improvement opportunities
  • Assist with demand analysis, ticket prioritization, and operational queue monitoring
  • Support issue and incident resolution to improve the student experience
  • Coordinate with internal teams on escalated requests and case closure
  • Create operational reports and tracking tools to support team performance management
  • Suggest process improvements that strengthen operational efficiency

आवश्यकताएँ

  • Pursuing or holding a bachelor’s degree in Business Administration, Business Process Management, Sales Management, Customer Relationship Management, or a related discipline
  • Prior experience in customer service, operations support, or administrative work is advantageous
  • Intermediate Microsoft Office skills, particularly Excel
  • Ability to analyze metrics and support operational decisions
  • Clear and effective written and verbal communication
  • Strong organizational skills, attention to detail, and priority management
  • Proactive, collaborative, and results-focused approach
  • Comfort working in a fast-paced setting with multiple concurrent demands
  • Experience supporting student operations is advantageous
  • Familiarity with SLA management and customer service metrics is advantageous
  • Power BI knowledge is advantageous
  • Experience with process analysis and continuous improvement is advantageous

लाभ

  • Profit-sharing program
  • Flexible meal or food allowance card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and dependents
  • Paid birthday day off
  • SESC membership
  • Univers pharmacy discounts
  • Corporate university offering free courses and learning paths
  • Wellhub membership
  • Ninho support program for families expecting a baby
  • Valoriza internal mobility and recruitment program

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