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Cogna Educação
Cogna Educação
B2CComerț electronicEducație
Cogna Educação este o companie braziliană din domeniul educației, activă în educația timpurie, învățarea limbilor străine, formarea profesională și învățământul superior. Portofoliul său deservește persoane fizice, companii și parteneri guvernamentali, combinând serviciile educaționale cu capacități digitale și de comerț electronic. După ce a deservit peste 24 de milioane de studenți și având o echipă de peste 10.000 de angajați, Cogna se concentrează pe extinderea accesului la învățare prin soluții scalabile, eficiente și susținute de tehnologie. Modelul său operațional amplu poate prezenta interes pentru profesioniștii care explorează cariere în educație, tehnologie, produse digitale, operațiuni și funcții de business conexe.
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Locurile de muncă ale companiei

Junior Customer Service Analyst – Hybrid in Valinhos

Junior Customer Service Analyst supporting student requests, service metrics, and operational efficiency at Cogna Educação. The role contributes to issue resolution and process improvement within a major Brazilian education solutions company.

BRBraziliaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: portughezăAsistență clienți

Descriere

  • Track operational metrics to identify service deviations and process improvement opportunities
  • Assist with demand analysis, ticket prioritization, and operational queue monitoring
  • Support issue and incident resolution to improve the student experience
  • Coordinate with internal teams on escalated requests and case closure
  • Create operational reports and tracking tools to support team performance management
  • Suggest process improvements that strengthen operational efficiency

Cerințe

  • Pursuing or holding a bachelor’s degree in Business Administration, Business Process Management, Sales Management, Customer Relationship Management, or a related discipline
  • Prior experience in customer service, operations support, or administrative work is advantageous
  • Intermediate Microsoft Office skills, particularly Excel
  • Ability to analyze metrics and support operational decisions
  • Clear and effective written and verbal communication
  • Strong organizational skills, attention to detail, and priority management
  • Proactive, collaborative, and results-focused approach
  • Comfort working in a fast-paced setting with multiple concurrent demands
  • Experience supporting student operations is advantageous
  • Familiarity with SLA management and customer service metrics is advantageous
  • Power BI knowledge is advantageous
  • Experience with process analysis and continuous improvement is advantageous

Beneficii

  • Profit-sharing program
  • Flexible meal or food allowance card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and dependents
  • Paid birthday day off
  • SESC membership
  • Univers pharmacy discounts
  • Corporate university offering free courses and learning paths
  • Wellhub membership
  • Ninho support program for families expecting a baby
  • Valoriza internal mobility and recruitment program

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